Quality Assurance - Manager, Quality Assurance

Job DescriptionJob TitleManager, Quality AssuranceDepartmentQuality AssuranceReports ToSr. Manager, Quality AssurancePosition OverviewThe Quality Assurance Manager plays a critical role in the company’s order fulfillment process by leading quality systems, audits, and continuous improvement initiatives within the distribution center. This role is responsible for managing the QA team, enforcing quality standards, and ensuring consistent execution across operations.The position focuses on identifying process gaps, reducing defects, and driving corrective actions while partnering closely with Operations. The Quality Assurance Manager also owns audit processes, document control, and quality metrics, ensuring alignment with product specifications and operational requirements.Supervisory responsibilitiesThis position will directly supervise the Quality Assurance team, including specialists and team members. Duties and responsibilitiesLead and execute process audits to ensure compliance with operational and quality standards Own audit planning, scheduling, execution, and follow-up on findingsEnforce quality standards across all warehouse operations, with authority to escalate issues or stop processes when necessaryInvestigate non-conforming products, damages, and process failures using root cause analysisDevelop and drive corrective and preventive actions (CAPA) with clear ownership and follow-throughEnsure workflows, processes, and products meet established quality and operational standardsPartner with Operations to implement process controls and improvementsOwn and manage document control, including SOPs, work instructions, and quality documentationEnsure documentation is accurate, current, and implemented prior to operational changesTrack and analyze quality metrics, audit results, and trends to identify improvement opportunitiesDevelop and maintain incoming quality processes to ensure products meet specifications upon receiptCollaborate with Procurement to support supplier quality standardsProvide input and quality oversight during process changes, launches, and operational initiativesPerform other related duties as assignedRequired Skills/abilitiesStrong leadership and communication skills, with the ability to lead and influence cross-functional teamsAbility to enforce standards and hold teams accountable in a fast-paced environmentStrong analytical and problem-solving skills with the ability to drive root cause solutionsExcellent organizational skills with the ability to manage multiple prioritiesAbility to partner effectively with Operations, Safety, HR, and other departmentsExperience developing and executing process audits and quality systemsProficient in Microsoft Office (Excel, Word, PowerPoint)Ability to work a flexible schedule, including early mornings or late hours as needededucation and experience5+ years of experience in Quality Assurance, Operations, or distribution environmentsProven experience managing a QA team in a fast-paced environmentStrong experience with root cause analysis, audits, and corrective actionsExperience with supplier or incoming quality systems preferredBachelor’s degree preferred; relevant experience may be considered in lieu of degreeLean, Six Sigma, or similar continuous improvement experience preferredphysical requirementsProlonged periods sitting at a desk and working on a computer Prolonged periods of standing and working in the warehouse; including use of a mobile workstationMust be able to lift up to 15 pounds; occasionally up to 50 poundsMust be able to access and navigate all areas of the facilityThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEOC.