Creator Customer Experience Manager
About DevotionDevotion builds and operates large-scale creator ecosystems for the world's most ambitious consumer brands. Featured in Vogue as the company built for the post-follower era, we combine a proprietary AI platform, agentic workflow infrastructure, and deep brand and cultural expertise to run ambassador programs, gifting engines, incentive frameworks, and community infrastructure to 10x the amount of creator content our clients can produce without compromising brand safety or quality.Founded by former TikTok executive Jonathan Kroopf and Parade founder Cami Téllez, Devotion has generated over a billion impressions, engaged tens of thousands of creators, and hit seven-figure revenues. We're backed by top-tier venture investors and founders from Away, Ramp, and Twitch.The RoleWe’re hiring a Creator Customer Experience Manager to help scale and elevate the experience creators have across the Devotion ecosystem.You’ll work at the intersection of creator operations, customer experience, and AI-enabled workflows, helping ensure creators feel supported, informed, and excited to participate in the communities we build.You’ll work closely with product, operations, and strategy teams to improve workflows, refine communication systems, and help scale high-touch creator support through AI systems, internal tooling, and human-in-the-loop automation.What You’ll DoBuild and manage the creator support infrastructure powering communication across email, SMS, and social for thousands of creatorsMaintain and refine brand tone of voice, ensuring all creator communication feels clear, on-brand, and culturally alignedResolve creator questions, coordinate gifting logistics, and manage escalations with speed, empathy, and attention to detailHire, train, and manage a global team of creator support and CX operatorsQA creator-facing automations and AI-powered workflows for tone, clarity, and accuracyWork alongside product and engineering to help train, QA, and improve internal AI agents powering creator communication and support workflowsDocument CX systems and drive operational improvements in collaboration with product and engineeringCapture creator feedback and surface insights that help improve product, workflows, and community strategyUse and help shape internal AI tools to make high-touch creator support more scalable and efficientWho You AreExceptional written and verbal communication skillsExperienced managing and training customer experience, support, or operations teams in fast-paced environmentsFamiliar with creator ecosystems, influencer marketing, or customer support for consumer-facing brandsComfortable using AI tools and workflows to increase leverage, improve operational efficiency, and support high-volume creator interactionsDetail-oriented, emotionally intelligent, and committed to delivering premium creator experiencesHighly organized and capable of managing large volumes of communication without sacrificing qualityComfortable working US business hours from any locationWhy Join DevotionHelp define a new model for community-driven growth at the intersection of creators, AI, and consumer brandsWork directly with founders who helped build TikTok’s creator ecosystem and a $100M consumer brandPlay a central role in shaping how thousands of creators experience the brands we partner withHelp build the systems, workflows, and AI infrastructure powering the next generation of creator communitiesLooking for Candidates in NYC, Remote also considered