Technical Support Engineer

Your roleThe purpose of this role is to drive Walker Filtration’s vision of being a competence centre for Industrial Filtration and Medical product ranges. The Technical Support Engineer does this through front line technical support for our customers and service engineers and recycling that knowledge and experience back into our products and product development process.Reporting to the Lead Development Engineer, and working closely with the Filtration and Medical design teams, the position will require a level of self-management to ensure objectives are achieved. As well as first class “hands-on” frontline technical support, the Technical Support Engineer ensures thorough review of warranty claims, defines and leads the release of spare parts and kits. They play a critical role as the service function within the product development process, creating relevant documentation and training. The role covers all products within the portfolio delivered from our Washington manufacturing facility.Key ResponsibilitiesProvide front line technical support for requests from customers and service engineers.Ensure any required corrective actions are implemented effectively and efficientlyReview and approve warranty claims from the field in the Atlas Copco WANT systemContinuously improve product quality by following up failures and complaints in the field, analysing warranty reports, failure reporting, and playing a key role in cross-functional quality meetings, such as the Technical Council Meeting (TCM) and Product Quality Meeting (PQM)Prepare technical bulletins to support any changes required to our productsWork with design engineers to prevent repeat failures occurring and identify emerging trendsAct as a conduit between the internal design teams, customers and service engineers to ensure optimum product maintenance, serviceability and cost of ownershipSupport the internal quality function in the 8D process, particularly in containment, corrective action and root cause analysisProvide and develop technical training for the introduction of new products with the focus on the service and troubleshooting.Provide accurate and up to date service information related to a product range; lead the production of troubleshooting guides, manuals, video instructions, training aids, etc.Lead spare part release for product brands and the Atlas Copco Service Centre (ASC) in Belgium. Release the master data for spare parts in the Advanced Service Definition Assistant (ASDA) database.Improve processes & documentation to reduce support burden.Manage all aftermarket documentation to ensure it stays up to date and fit for purpose.To succeed, you will needProfessional RequirementsA relevant Engineering Degree would be preferredAt least 3 years’ experience in a technical role within a manufacturing environment, or as a Service EngineerCompetenciesApplicants must have a full UK driving licence.Positive attitudeAble to work alone as well as part of a team.Challenges assumptions and offers fresh ideas for product or process improvementCompetent user of Microsoft word, Excel & OutlookProven report writing skillsAble to extract key data from test results to report to colleagues and customersIdentifies technical issues systematically and uses data to inform decisionsCommercial awareness a benefitOrganised and structuredProduces high‑quality work with minimal errors, ensuring technical outputs, documentation, and data are precise and reliableManages multiple tasks or projects within agreed timelinesDemonstrates responsibility for assigned deliverables and outcomesCommunicates technical information clearly to both technical and non‑technical audiencesProduces thorough, professional documentation and presentationsIn return, we offerFree on site ParkingCompany PensionFlexible workingDeath in ServiceEmployee Assistance Programme including trained Mental Health First Aiders and on demand GP serviceEmployee Mortgages ServicesEye test vouchers and annual flu jabOnsite gym for £4 per monthCycle to Work SchemeWill writing ServiceLong service awardsWalker Thrive Benefit Platform that includes store discountsEnhanced support for maternity and paternity leaveChristmas Savings ClubOpportunity for professional growth and developmentJob locationThis role requires you to work on-site at our office in Washington, Tyne and Wear UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.Contact informationTalent Acquisition Team: hr@walkerfiltration.comAs part of our recruitment process, we work with a trusted recruitment partner. By applying, you acknowledge that your personal data may be shared with them solely for recruitment purposes.Walker Filtration employs over 300 employees across the globe, serving over 100 countries from our Headquarters in the North East of England, along with competence centres in Australia, the United States and Japan.As a company, we are committed to sustainable engineering, manufacturing and developing long term careers. We recruit talented, ambitious and driven individuals to be part of Walker Filtration’s growth plans. We firmly believe that people are our greatest asset, and our employees are given the opportunity to progress their own careers and help drive the business forward.