Program Operations Manager, AIRE

Job Description: Program Operations Manager, AIRECompensation: $65,000 - $75,000Location: NY - RemoteAbout AIRE: The Operating System for DermatologyDermatology has never been more important—and never more under pressure. Patients are bombarded with noise from social media influencers and fad-driven products, while dermatologists face rising costs, shrinking reimbursements, and administrative burdens that take time away from patient care. The field is fragmented, leaving the majority of practices without the leverage to thrive.AIRE exists to fix this.We are building the #1 trusted commerce and care platform for dermatology. Our mission is to help dermatologists extend exceptional, science-backed care beyond the clinic by connecting them with the tools, products, and partnerships that improve patient health and trust. Founded by a team that combines world-leading medical authority (Dr. Dhaval Bhanusali) and unprecedented cultural influence (Dr. Muneeb Shah, "DermDoctor"), AIRE is uniquely positioned to become the indispensable infrastructure for the future of skin health.Our platform restores leverage to dermatologists through three synergistic pillars:AIRE EDU: A curated, science-first community for brands to credibly engage and educate dermatologists.AIRE Marketplace: A centralized procurement platform providing transparent, efficient purchasing.AIRE Skinstore: An automated, dermatologist-driven tool for personalized regimen fulfillment.If you are passionate about building a category-defining company at the intersection of healthcare, technology, and consumer brands, we want to hear from you.Our ValuesScience First: Every product, tool, and partnership is clinically vetted. Credibility is our greatest asset.Patient-Centered Impact: Every decision must measurably improve patient care, adherence, or outcomes.Make the Derm the Hero: We enable dermatologists to expand their impact and practice value without adding workload.Measurable Value: We prove our impact with data—for dermatologists, brands, and patients—and double down on what works.The Role: Program Operations ManagerThis is a high-accountability execution role reporting directly to the Head of Operations.You will independently own the execution of AIRE’s core operational programs — especially across EDU activations - education & sampling programs, and cross-functional initiatives tied to Marketplace and Skinstore.You are not here to “coordinate meetings.”You are here to run programs end-to-end, reduce friction, and ensure initiatives ship cleanly, on time, and with measurable results.This role is ideal for a startup operator who thrives in ambiguity, loves building structure, and takes pride in operational excellence.What You’ll OwnEnd-to-End Program ExecutionOwn execution of EDU brand activations (sampling /webinar /UGCs → survey → sampling workflows)Build and manage detailed project plans across product, partnerships, marketing, CS, and logisticsIdentify risks early and drive resolutionEnsure all deliverables are completed without leadership chasingOperational Systems & Workflow StandardizationTurn repeat initiatives into structured templates and playbooksStandardize workflows across EDU, Marketplace, and SkinstoreReduce manual friction and increase execution speedImprove processes after each launch cycleReporting & KPI TrackingMaintain program dashboards and KPI trackersMonitor inventory, survey completion, and brand deliverablesProduce clear, concise performance summariesSurface operational gaps and recommend improvementsCross-Functional Execution ManagementServe as the operational owner for assigned initiativesCoordinate internal teams and external partnersEnsure deadlines are met and communication is clearClose loops — nothing slips through cracksDocumentation & Operational HygieneMaintain clean JIRA & excel tracking systemsDocument SOPs and workflowsEnsure visibility into project status at all timesWhat Success Looks Like (First 6 Months)EDU programs run without constant oversightStandardized execution templates are implementedLeadership involvement in follow-ups decreases significantlyBrand reporting is structured and consistentOperational gaps are proactively identified and improvedWho You AreExecution-Obsessed – You close loops. You don’t wait to be reminded.Comfortable with Ambiguity – You can take direction and turn it into structure.Process-Oriented – You naturally build systems where none exist.Accountable – If you own it, it gets done.Detail-Driven – You notice what others miss.Calm Under Pressure – Launch cycles don’t rattle you.Startup-Minded – You prefer building over maintaining.Experience:3–6 years in operations, program management, or startup execution rolesExperience in healthtech, SaaS, marketplace, or consumer brands preferredStrong familiarity with JIRA, Asana, Notion, Google Workspace, SlackComfortable working with data and performance trackingWhy This Role MattersAIRE is scaling from high-touch activations to repeatable program infrastructure.Your job is to make sure that what we build can scale — cleanly, efficiently, and reliably.This is a role for someone who wants ownership, visibility, and real impact inside a fast-growing startup at the intersection of healthcare, technology, and consumer brands.