Front Desk Associate

Front Office AssociateMaine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay.Why Join MCHGWe offer competitive wages and excellent full-time benefits, including:Paid Time Off (PTO)Company DiscountsSupportive and respectful work environmentKey ResponsibilitiesGreet and welcome guests with excellent customer serviceManage front desk operations including check-in, check-out, and reservation managementProcess guest payments accurately; handle cash, credit cards, and daily balancingAnswer all incoming calls professionally and follow company sales and service standardsAssist guests with room selection, room upgrades, and brand program enrollmentHandle room and rate changes while following hotel policies and guest needsReview VIP arrivals, special requests, and ensure accurate guest notesCoordinate with Housekeeping on room status and readinessProvide guests with information about hotel amenities, services, and local attractionsMaintain clean, organized, and safe work areas at all timesCommunicate effectively with management and all hotel departmentsRepresent MCHG positively and professionally while interacting with guests and the communityFollow all company policies, procedures, and safety standardsQualificationsPrevious front desk, hotel, or customer service experience preferredStrong guest service and hospitality skillsExcellent verbal and written communication skillsBasic computer skills; ability to learn hotel PMS and reservation systemsStrong attention to detail, accuracy, and ability to multitaskPositive attitude, professional appearance, and reliable attendanceAbility to stand and walk for extended periods; lift 35-50 lbs as neededMust be available to work a flexible schedule including nights, weekends, and holidaysMCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.