Computer Support Analyst II (Information Systems Analyst II, Option C)

Job Requisition ID: 54609Opening Date: 03/26/2026Closing Date: 04/09/2026Agency: Department of Innovation and TechnologyClass Title: INFORMATION SYSTEMS ANALYST II - 21166Skill Option: Client Services - Information TechnologyBilingual Option: NoneSalary: Anticipated Starting Salary $7,787 a month; Full Range $7,787 - $11,450 a monthJob Type: SalariedCategory: Full TimeCounty: SangamonNumber of Vacancies: 1Bargaining Unit Code: RC063 Professional Employees, Educators, Juvenile Justice School Counselors and Special Education Resources Coordinators, and Physicians AFSCMEMerit Comp Code:Union Position: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.Application Process: All applicants who want to be considered for this position must apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.Position OverviewThe Department of Innovation & Technology (DoIT) is seeking to hire a qualified candidate to serve as a Computer Support Analyst II. The role focuses on complex professional and advisory functions in End User Computing (EUC). Key responsibilities include coordinating and conducting complex software distribution application development for Microsoft networks at onsite user-provided facilities, using automated software deployment tools such as System Center Configuration Manager (SCCM) or Microsoft Windows installer scripts (MSI), Lite-Touch, and computer programming/scripting. The analyst will also act as a project coordinator for large-scale end-user hardware/software/application deployments across multiple agencies.Essential FunctionsUnder administrative direction, serve as a Computer Support Analyst II performing complex professional and advisory client services functions, including coordinating and conducting complex software distribution application development for Microsoft networks, onsite user-provided facilities, and assigned agencies.Perform configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems and Mac Operating Systems, Microsoft Office client software products, and various supported applications.Provide both on-site and remote end-user support for all desktop-related issues, resolving questions/problems related to Microsoft 365 Apps for enterprise, anti-virus software, and other agency-developed and supported products.Serve as a project coordinator for full-range major/complex projects, large end-user hardware, software, and application deployments, including installations across multiple agencies and locations, while independently planning, developing, and implementing techniques for gathering and interpreting data.Conduct formal training of subordinates and team members on concepts and use of technical troubleshooting tools, such as Intimidator, PowerShell, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), and current ticketing systems utilized by the state.Keep abreast of new developments in the information technology field through continuing education via online training, meetings, sessions, seminars, and conferences to remain current on products, vendors, techniques, and procedures.Perform other duties as required or assigned that are reasonably within the scope of duties enumerated above.Minimum QualificationsKnowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in computer science or directly related fields.Three (3) years of professional experience in end-user computing, client services, or a related information technology field.Specialized SkillsThree (3) years of professional experience configuring and maintaining Microsoft Windows and Mac Operating Systems, implementing and supporting Microsoft Office client software products, and administering network services, including working with, supporting, and implementing Microsoft System Center and System Center Configuration Manager, Microsoft Intune, and MDT (Lite-Touch). Experience with MSI PowerShell-based software distribution scripting and producing implementation documentation aligned to standards/compliance.Three (3) years of professional experience formally training subordinates on concepts of and how to use technical troubleshooting tools including PowerShell, Intimidator, scripting, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), Microsoft Intune/MDT (Lite-Touch), and ServiceNow.Three (3) years of professional experience performing project supervision, including implementation of new software on an enterprise platform, project scheduling, resource assignment, and oversight of project analyst staff to ensure successful implementation across multiple agencies and locations, including hardware/software consolidation and migration activities, on-site and off-site deployment coordination, and application of quality assurance/quality control (QA/QC) to deliverables.Three (3) years of professional experience providing complex technical and analytical security support across an enterprise platform related to devices on a network, including knowledge of firewalls, DNS, DHCP, network printing services, FTP, IP, group policy security, cloud-based cybersecurity programs, and VPN support.Preferred QualificationsThree (3) years of professional experience configuring and maintaining Microsoft Windows and Mac Operating Systems, implementing and supporting Microsoft Office client software products, and administering network services, including Microsoft System Center/Configuration Manager, Intune, and MDT (Lite-Touch). MSI PowerShell scripting and documentation aligned to standards/compliance.Three (3) years of professional experience formally training subordinates on use of technical troubleshooting tools such as PowerShell, Intimidator, scripting, BeyondTrust, SCCM, Active Directory, Intune/MDT, ServiceNow, or similar ticketing systems.Three (3) years of professional experience performing project supervision, including implementation of new software on an enterprise platform, project scheduling, resource assignment, and oversight of project analyst staff to ensure successful implementation across multiple agencies and locations; hardware/software consolidation, migration, on-site/off-site deployment coordination, and QA/QC of deliverables.Three (3) years of professional experience providing complex technical and analytical security support across an enterprise platform related to devices on a network, including firewalls, DNS, DHCP, network printing, FTP, IP, group policy security, cloud-based cybersecurity programs, and VPN support.Three (3) years of professional experience imaging, configuring, and maintaining network-connected devices within a business infrastructure environment, including integration with network telecommunications and adherence to security protocols, using standardized images and scripting/imaging methods for large-scale on-site and off-site deployments of desktops/laptops.Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives.Conditions of EmploymentRequires the ability to verify identity.Requires employment authorization to accept a permanent full-time position with the State of Illinois.Requires the ability to pass a position-specific, agency-required background check and self-disclosure of criminal history.Requires a valid driver's license and the ability to travel, including occasional overnight stays.Requires the ability to work outside of normal hours to meet deadlines.Requires the ability to serve in an on-call capacity.Requires the ability to use agency-supplied equipment such as laptop, personal computer, work cell phone, etc.Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry-related topics relevant to job duties.Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds.The conditions of employment listed are incorporated and/or related to any duties included in the position description.Work HoursMonday-Friday 8:30 am-5:00 pm (work hours may vary).Headquarter Location5300 S 6th St, Springfield, Illinois, 62703Work CountySangamonAgency ContactMadison BeyerEmailmadison.beyer@illinois.govPosting GroupScience, Technology, Engineering & MathematicsBenefits OverviewCompetitive Group Insurance benefits including health, life, dental, and vision plans.Flexible work schedules (when available and dependent upon position).10-25 days of paid vacation time annually (10 days for first year of state employment).12 days of paid sick time annually which carry over year to year.3 paid personal business days per year.13-14 paid holidays per year dependent on election years.12 weeks of paid parental leave.Pension plan through the State Employees Retirement System.Deferred Compensation Program – voluntary supplemental retirement plan.Optional pre-tax programs – Medical Care Assistance Plan (MCAP) and Dependent Care Assistant Plan (DCAP).Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspxWhy Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Application InstructionsUse the "Apply" button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.For questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid.Non-State employees: on Illinois.jobs2web.com – click "Application Procedures" in the footer of every page of the website.The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:donotreply@SIL-P1.ns2cloud.comsystems@SIL-P1.ns2cloud.comSpecial NotesThis position DOES contain "Specialized Skills" (as that term is used in CBAs).The Department of Innovation & Technology (DoIT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DoIT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents. DoIT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.J-18808-Ljbffr