Collections Specialist

About us:Noggin Guru is a fast-growing online learning leader specializing in tailored educational solutions for multiple vertical markets. We operate on the core belief that digital professional development is the future, and we are on a mission to connect professionals everywhere to their potential.We specialize in providing organizations with regulatory compliance training, continuing education, and upskilling solutions. Our offerings include enterprise-wide memberships, individual subscriptions and courses, CE credits, and certifications, all delivered on an easy-to-use learning platform.We are backed by experienced investors and operators in online learning and are building a remote-first, forward-thinking team.About the Role:We’re hiring an entry level Collections Specialist to support our customers and internal teams with collections and customer support. This role is ideal for someone who enjoys solving problems, supporting customers, and bringing organization to a fast-moving environment. You’ll reach out to customers regarding outstanding invoices, respond to customer inquiries, and help troubleshoot payment issues. This role will involve a significant amount of calling customers.This is a high-visibility, high-impact role on a lean team, and a great opportunity to make a difference in both our customer experience and internal operations.This role is hybrid, with the expectation of up to 2 days per week in our office located in Cary, NC.Key ResponsibilitiesCall customers regarding outstanding invoicesEmail customers to verify invoices were receivedRespond to customer inquiries via email and by phoneProactively ensure up to date credit card information is on fileTroubleshoot failed payments or credit card issues with customersSupport customers in transitioning from check payment to credit card payment and ACHCoordinate with internal teams (Sales and Client Care) to resolve billing issuesEnsure customer contact information is accurateMaintain up-to-date records in our billing, ERP and CRM systemsIssue refunds or credits when appropriate and in alignment with policyIdentify and suggest process improvements to reduce errors and improve response timeWhat You’ll Bring0–3 years of experience in billing, customer support, or finance operationsStrong written communication skills and customer-first attitudeComfort with billing tools and CRMs is a plus (we use Chargebee, Quickbooks, & SalesForce)High attention to detail and organizational skillsComfort making a large volume of phone callsProblem-solving mindset and ability to work independentlyExperience in a remote or fast-paced environment is a plusFamiliarity with online education or subscription-based businesses is a bonusBenefitsAt Noggin Guru, we believe in supporting our people with benefits that match our values.We offer:Competitive salaryGenerous paid time off and flexible schedulesPaid parental leaveOngoing learning and development opportunitiesComprehensive benefits package, including health insurance and retirement plansFlexible remote work environmentHigh-impact, mission-driven culture with growth opportunitiesIf you'd like more details on salary expectations for this role, feel free to reach out to us at hr@nogginguru.com.Noggin Guru is an Equal Employment Opportunity (EEO) employer and is committed to maintaining a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, or any other legally protected status.We are also committed to providing reasonable accommodations for qualified individuals with disabilities. If you require an accommodation during the hiring process, please let us know, and we will work with you to ensure a fair and inclusive experience.