Customer Service Representative

Customer Service RepresentativeWeatherford, OKOnsite Position122 N. Broadway, Weatherford 73096HOURSFull TimeM-F 8:15-5:00POSITION SUMMARYIdeal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policyand procedure and has an outstanding personality. Ideal candidate likes working with customers to help recommend products and services that meet their needs and are driven by results and enjoy selling.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsGreet customers and facilitate a welcoming and customer focused environmentBuild and maintain relationships with customers to help identify financial products and services that meet their personal needsOpen accounts, including but not limited to, savings, checking, business, CD/IRA accountsEfficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etcResponsible for maintaining legal documentsPromote BancFirst services through cross selling banking products to new and existing clientelePerform monthly sales reportingRegular and consistent attendance and punctuality is an essential function of this positionPerform other job-related duties and special projects as assignedPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without noticeREQUIREMENTSHigh School Graduate/GEDStrong customer service skillsAbility to generate referrals including making on site visits with local businessesAbility to work effectively as a team member and with customersStrong work ethic and high integrityKnowledge of policies and procedures as well as federal guidelinesAbility to acquire an understanding of BancFirst products and servicesProficient in computer usage, strong knowledge of Microsoft OfficeFriendly, outgoing, confident, assertive and enthusiastic personality and must work well with othersParticipate in community efforts sponsored by BancFirstCritical thinking skillsWork well under stress and deadlines while managing multiple tasksProfessional appearance and demeanor alwaysOutstanding listening and communication skills, both written and verbalDemonstrate good attendance and punctualityTakes ownership of professional growth and welcomes coaching to optimize resultsPREFERRED SKILLSSuccessful sales record in a retail banking environment; with knowledge of bank products and servicesPrevious banking experience and/or customer service experience in related field preferredBilingual (Spanish) a plusAccountable for results and eager to learn from setbacks to produce better outcomesPHYSICAL REQUIREMENTSConstant use of computer screensAbility to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hearIntermittently standing, stooping, bending at the waist, walking, kneeling or crouchingAbility to sit and/or stand for long periods of time during the workdayLong periods of typing and repetitive motionAbility to lift and/or move and carry 10-25 poundsHometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $15 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.EOE - BancFirst is an Equal Opportunity employer.Diversity…Our differences enhance business performance.