Program/Customer Rep Sr

hackajob is collaborating with Lockheed Martin - US to connect them with exceptional professionals for this role. At Sikorsky, a Lockheed Martin company, we're driven by a shared mission to make a profound impact on the world through our innovative aerospace products. As a global leader in the design and manufacture of advanced helicopters, our aircraft are trusted by all five branches of the US armed forces, as well as military services and commercial operators in over 40 countries. Behind the scenes, our dedicated International Military Aftermarket Sustainment team provides comprehensive support and services to our helicopter customers throughout the entire lifecycle of their aircraft. Our team's primary focus is on ensuring the ongoing airworthiness, safety, and performance of Sikorsky helicopters, while also delivering exceptional customer service and support. As a Program/Customer Rep Sr., you will serve as the primary point of contact for our customers, providing exceptional customer service and support from a sustainment perspective. You will be responsible for building and maintaining strong relationships with customers, understanding their needs and concerns, and working collaboratively with internal stakeholders to deliver tailored solutions that meet their requirements. Providing customer support and guidance on maintenance, repair, and overhaul (MRO) services, spare parts, and technical publications Coordinating with customers to plan and execute maintenance events, upgrades, and modifications Collaborating with internal teams, including engineering, logistics, and supply chain, to resolve customer issues and improve overall customer satisfaction Developing and maintaining a deep understanding of customer needs, preferences, and pain points to inform sustainment strategies and improve customer outcomes Identifying opportunities to grow customer relationships and increase revenue. We're a dynamic team of visionary professionals united by a shared passion for innovation and a relentless drive to push the boundaries of what's possible. Together, we tackle the world's most complex engineering challenges, harnessing our collective expertise to craft, design, and build cutting-edge solutions that make a profound impact. With a global customer base and a reputation for pioneering original solutions that leverage the latest technologies, we're proud to be a trusted partner to those who rely on our products to keep them safe and secure. Our helicopters are more than just machines - they're a lifeline that brings people home to their loved ones, providing a sense of comfort and reassurance to families around the world. As a Program/Customer Rep Sr., you are an individual with excellent communication and interpersonal skills, have a strong understanding of the commercial industry, and experience in a customer-facing role. With the autonomy to use your skills and expertise in innovative ways, you can take on exciting challenges and help solve some of the world's most pressing problems. Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; Proficiency in Microsoft Office suite products and SAP: Strong skills in Microsoft Word, Excel, PowerPoint, and Outlook, with the ability to create and edit documents, spreadsheets, and presentations. Customer Service: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and provide exceptional customer service. Aviation/Aerospace Knowledge: Familiarity with the aviation/aerospace industry, including knowledge of helicopter operations, maintenance, and repair. Basic understanding of technical concepts, including aircraft systems, maintenance procedures, and regulatory requirements. Ability to analyze problems, identify solutions, and implement corrective actions to resolve customer issues. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Ability to work effectively with internal stakeholders, including sales, marketing, engineering, and operations teams, to deliver customer solutions. Ability to Work Remotely: Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week The application window will close in 90 days; At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. Business Unit: RMS Relocation Available: No Type: Full-Time Shift: