Customer Support Specialist

Martec Job OpportunityMartec is a rapidly growing company that has over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair parts and supplies distributed to the Americas. We are looking to provide a great opportunity for the right candidate who is eager for opportunity and growth. If you love meeting new people and are looking for a great company with internal upward mobility, please submit your resume for consideration! This position is full-time, Monday - Friday, $21.00 - $23.00/hr. Job Overview: The core responsibilities for this position include managing orders, inventory requirements, and adhering to company process controls and fulfilling customer orders. Ideal Candidate: Answer inquiries via phone, email, and fax. Process orders placed by phone, email or fax accurately and timely. Ability to identify and resolve issues in regard to shipments or order processing. Respond to all inquiries in a professional and timely manner Build a rapport with each customer. Actively listen to customer's requests and inquiries Handle each call until a resolution is reached; including follow-up to ensure the actions are completed. Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Skills and Qualifications: Must have strong written and verbal skills Must be able to multi-task High school diploma required; college degree or current enrollment highly preferred Strong data entry skills, alphanumeric preferred Experience with Microsoft Office Professional and customer friendly phone etiquette Strong organizational, interpersonal and communication skills Team-oriented mindset and strong work ethic Minimum 3 years office experience Ability to type 50+ WPM Prior experience with order fulfillment is a plus Accuracy within the position is extremely important Ability to learn and retain information, identify and resolve potential mistakes. Working closely with Sourcing, Purchasing, Logistics, and Operations, to fulfill the customers' requests and needs. Prior experience in the industry is a plus Benefits: Affordable Medical, Dental, and Vision Insurance 401(k) + Company Match! Life Insurance/Accidental Death/Long-Term DisabilityCompany Paid Supplemental Life Insurance PTO After 30 Days Paid Holidays After 30 days Parental Leave after 6 Months of Hire Employee Assistance Program (EAP) Why Work for Martec? We are an EEO Employer that offers great growth opportunity and strives to promote from within those employees that share our same company values and exhibit a strong work ethic. If you are a perfectionist who loves alphanumeric data entry, is great at interacting with people, and feel you could represent out values at Martec each day to all our customers, please submit your resume for consideration! Background check, physical exam, and drug screening will be required. #INDM