Patient Services Representative

Job Description Full job descriptionJob OverviewWe are seeking a dedicated and detail-oriented Patient Services Representative to join our team. In this role, you will serve as the first point of contact for patients, providing exceptional customer service and support within a medical office environment. You will be responsible for managing patient inquiries, scheduling appointments, collecting payments, and ensuring a smooth flow of operations in our office.DutiesAs a Patient Services Representative, your responsibilities will include:Greeting patients warmly and assisting them with their needs upon arrival.Managing appointment scheduling and confirmations to optimize patient flow.Handling incoming calls and addressing patient inquiries regarding services and procedures.Maintaining accurate patient records and ensuring compliance with privacy regulations.Assisting with insurance verification and processing payments, co-pays and other billing related inquiries.Collaborating with medical staff to ensure seamless communication regarding patient care.Utilizing medical terminology effectively to communicate with both patients and healthcare professionals.ExperienceThe ideal candidate will possess the following qualifications:Previous experience in a medical office setting is preferred.Familiarity with medical terminology and administrative support functions is essential.Strong organizational skills with the ability to multitask in a fast-paced environment.Excellent communication skills, both verbal and written, to interact effectively with patients and staff.Proficiency in office software applications and electronic health record systems is a plus.Join our team as a Patient Services Representative where you can make a meaningful impact on patient experiences while working in a collaborative environment!Job Type: Full-timeBenefits:Dental insuranceDisability insuranceHealth insuranceLife insurancePaid time offRetirement planVision insuranceWork Location: In person