Program Manager, Permanent Supportive Housing

Program Manager Of Permanent Supportive HousingAIDS Foundation Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV, chronic conditions, and housing instability. Through advocacy, direct services, and strategic partnerships, AFC works to improve health outcomes and promote housing stability across Illinois.We are seeking a Program Manager of Permanent Supportive Housing to support special initiatives within the Flexible Housing Pool (FHP), including the Reentry Program, Healthcare Transformation Collaboratives (Wellness West & SSHCO), and the Healthy Futures program. This role is ideal for someone who thrives in a dynamic environment, excels at cross-sector collaboration, and brings experience in homelessness, reentry, or supportive housing systems.This position plays a critical role in expanding access to permanent supportive housing for individuals experiencing homelessness in Chicago and Cook County.The salary range for this position is $50,000 to $54,000 annually, commensurate with experience.Essential Functions & ResponsibilitiesProgram Management & OversightFacilitate smooth transitions from outreach to housing placement for participants in special initiativesAssign newly enrolled participants to partner agency case managers and ensure high-quality case management supportConvene and lead monthly Systems Integration Team (SIT) meetings with case managers, healthcare partners, and IDOCServe as the primary liaison to partner agencies, providing problem-solving support and technical assistanceCollaborate with the Landlord Engagement Team on move requests and lease renewalsMonitor partner agency utilization of Client Assistance Funds and manage Chicago Furniture Bank voucher accessCross-Team CollaborationPartner with FHP Senior Program Managers to standardize case management practicesEnsure seamless integration between housing, healthcare, and criminal justice partnersWork closely with the Behavioral Health Team to embed mental health and wellness supportsCollaborate with CHH and AFC leadership to drive system-wide improvements in housing servicesQuality Monitoring & ImprovementTrain and onboard new partner agency staff in FHP policies, procedures, and data systems (CaseWorthy, HMIS)Ensure case managers are trained in Housing First, Harm Reduction, Client-Centered, and Trauma-Informed CareConduct performance monitoring, including data accuracy reviews, monthly service reporting, and annual site visitsMaintain high-quality data collection and reporting for fundersWhat We're Looking ForExperience in homelessness or housing systems is strongly preferredAdaptability and the ability to manage multiple priorities across several cohorts (Reentry, Healthy Collaboratives, HUD project)Reentry experience is a preferred qualificationHUD program familiarity is helpful due to the learning curveStrong data quality and monitoring skills (HMIS, CaseWorthy, or similar systems)Excellent communication skills, both written and verbalComfort with hybrid work and occasional site visitsMinimum QualificationsBachelor's degree in social services or related field OR three (3) years' experience in Housing, Homelessness, Healthcare, or lived experience of homelessnessExperience in program management, case management coordination, or direct service provision in housing or supportive servicesPreferred QualificationsMaster's degree in Social Services, Public Health, Psychology, or related field3+ years' experience in Housing, Homelessness, Healthcare, or Criminal JusticeExperience with reentry populations or criminal justice partnersFamiliarity with HMIS, CaseWorthy, or other case management databasesSupervisory experience or partner-agency managementLived experience of homelessnessBilingual candidates strongly encouraged to applyKnowledge, Skills & AbilitiesStrong coordination, problem-solving, and multi-tasking skillsUnderstanding of Housing First, Harm Reduction, and supportive housing modelsExperience with data systems, reporting, and complianceAbility to lead meetings and facilitate cross-sector collaborationStrong relationship-building skills across housing, healthcare, and government sectorsCommitment to equity, trauma-informed care, and culturally responsive service deliveryWork Environment & TravelHybrid schedule with 1–2 days in the office per weekOccasional local travel within Chicago and Cook CountyOccasional off-site meetings with partnersBenefitsMultiple health plan options, including some at no costDental and vision insuranceRetirement plan with Roth or pre-tax contributionsGenerous paid time offFlexible scheduling (hybrid/remote/on-site depending on role)Employer-paid life, AD&D, and disability insuranceEmployee Assistance Program (EAP)Additional perks: FSA, pet insurance, legal assistance, and discounts at 300,000+ vendors