Account Manager

About Us:Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 250 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s livesOverview:We’re looking for an experienced Onsite Account Manager to serve as the dedicated operational lead for a large-scale residential condominium/cooperative property in New York City. This is a fully onsite role responsible for overseeing day-to-day building operations, resident experience, onsite staff management, vendor coordination, and board communication for a single-building portfolio.Unlike traditional property management models where managers are expected to own every operational detail, Daisy’s model is built around specialized support teams, centralized systems, and shared operational infrastructure. This enables our Onsite Account Managers to focus on leadership, operational oversight, resident relationships, and building performance rather than administrative burden.This role is ideal for an experienced NYC property management professional who thrives in fast-paced environments, has experience managing large residential properties and union staff, and is excited by the opportunity to help modernize and improve the way residential buildings operate.What You’ll Do:Board Leadership & Resident RelationsServe as the primary relationship lead for the Board and residentsLead board meetings and operational review discussionsBuild and maintain strong relationships with board members and residentsProvide proactive operational and financial recommendationsManage escalated resident and building matters professionally and discreetlyDrive resident satisfaction and overall building experienceBuilding Operations & Staff LeadershipOversee day-to-day building operations and onsite performanceLead and manage onsite staff, including supers, porters, concierge, and front desk personnelMaintain a strong onsite presence with visibility into daily operationsEstablish accountability, performance expectations, and operational consistency across teamsOversee staffing coordination and operational executionPartner with Daisy support teams to drive responsiveness and service qualityCoordinate communication across boards, vendors, consultants, attorneys, and operational teamsReview monthly financial reporting and budget performanceIdentify operational risks and proactively implement solutionsCross-Functional LeadershipPartner closely with facilities, finance, compliance, resident operations, and project teamsMaintain ownership over building outcomes and resident experienceOperate with professionalism, sound judgment, and strong decision-makingWhat You Bring:5+ years of NYC condominium/cooperative property management experienceExperience managing large residential properties and onsite teamsSignificant experience working with union staff and building operationsStrong understanding of NYC building operations, vendor management, staffing, and resident relationsStrong financial and operational acumenExperience overseeing capital projects and Local Law compliance initiativesExcellent communication, relationship management, and board-facing skillsProven ability to lead teams and drive operational accountabilityAbility to manage escalated situations effectively and professionallyCompensation:This role offers a salary of $110K-$135K, depending on experience and qualifications, along with a competitive benefits package.