Key Account Manager

About ATL Aero Tec Laboratories was founded in 1970 as a design and testing facility for "flexible composite" materials. Shortly thereafter, the firm broadened its scope to include the actual fabrication of end products from its own outstanding fiber/elastomer composites. These end products are used in many industries, including motorsport, automotive, marine, defense, aviation, and aerospace! Over its generation of growth, ATL USA has assembled an enviable legion of agents and distributors, plus a sister company in England, ATL UK. Job Purpose: To be an effective key point of contact between ATL and our key customers, ensuring effective management of pricing, schedules, quality requirements and pipeline projects. Job Description: As a Key Account Manager, you will be expected to work within a busy Sales team, responsible for Customer Relationship Management within the department. Duties and Responsibilities Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers. Developing positive relationships and handling customers’ needs. Respond to customers queries in a timely manner and aspire to deliver a positive customer experience. Align customer and internal expectations with regards to cost and delivery as required. Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed. Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required. Monitoring Sales metrics, reporting on customer account performance regularly. Ongoing sales forecasting through proactive discussions with each customer. Suggest methods to improve sales performance and identify opportunities for growth. Co-ordinate all elements of customer relations with internal ATL departments. Attend networking events & exhibitions to present the business in existing and new markets. Use environmentally sustainable practices in accordance with our environmental policy. Seek ways to reduce waste and energy usage in accordance with our environmental objectives. Experience Proven work experience as a Sales account manager or executive. Hands on experience in Sales and an ability to deliver. An interest in a key market is desirable but not essential. Knowledge & Skills Excellent communication and interpersonal skills. Excellent time and project management skills. Strong negotiation and influencing skills. Required to develop an in-depth knowledge of ATL’s products and capabilities. Business acumen with a problem-solving attitude. Benefits Medical, Dental and Vision Flexible Spending Accounts Health Savings Account Life Insurance 401K-Matching Recognize 9 Federal Holidays Accrued Paid Sick/Personal Accrued Vacation Time Parental Leave Referral Program Employee Assistance Program Friday is Bagel Day Job Type: Full-time Pay: $60,000.00 - $90,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance Work Location: In person