Area Manager (Reverse Logistics)

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/We are seeking an Area Manager for our Reverse Logistics department to lead a team and frontline warehouse operations at our Hebron, KY location. This individual will be driving consistent execution across processes with a focus on quality, recovery value, and brand stewardship. This role is exciting because you won’t just manage operations—you’ll build and optimize systems, influence recovery strategy, and directly impact financial performance across our warehouse network.This is a full-time on-site role based in Hebron, KY.ResponsibilitiesLead frontline warehouse operations for the Reverse Logistics department, ensuring consistent, predictable process execution (quality and adherence over speed/throughput)Directly manage 20–30 associates and a supervisor, including performance management, staffing coordination, and ensuring behavioral and process standards are upheldOwn adherence to operational standards including 5S implementation, labor planning, and process consistencyServe as liaison and subject matter expert for Reverse Logistics-related processes across warehouse networkManage and maintain operational tools and systems, including updating backend configurations, questionnaires, and workflows to improve associate efficiencyOversee and collaborate with a network of downstream liquidation partners, ensuring proper inventory flow, recovery value optimization, and brand stewardshipAnalyze recovery value, product disposition decisions, and process outcomes to balance financial impact with brand standards and operational efficiencyBuild and improve reporting processes —getting hands-on with analytics and process design rather than relying solely on ticketing or external teamsProvide partial shift flexibility (salary role), including potential split schedule coverage to support future night shift operations.QualificationsExperience managing teams (ideally 20+ employees), with demonstrated success in frontline leadership within warehouse, manufacturing, or operations environments.Excellent multi-tasking skills with the ability to prioritizeStrong analytical mindset with ability to evaluate processes, interpret data, and drive measurable process improvements with financial impact.Experience building or improving tools, systems, or workflows—preferably with demonstrated math/science-based process optimization.Exposure to data analytics tools (e.g., SQL, data visualization platforms); ability to work with backend systems and understand system architecture is preferred.Background in supply chain, operations, industrial/operations engineering, manufacturing, or related technical disciplines (Purdue supply chain/operations programs noted as strong pipeline).Demonstrated ability to walk into ambiguous or developing environments and “build” processes rather than operate within fully mature systems.Comfort balancing operational execution with strategic thinking—particularly in reverse logistics, recovery value analysis, and liquidation networks.Strong partnership and communication skills to collaborate cross-functionally and manage nuances across facilities and external partners.Flexible- Embraces ChangeProblem SolverProficient use of Microsoft Office, including Excel, as well as Google Suite, GmailPhysical DemandsAbility to walk or stand for 8-10 hoursAbility to lift up to 50 lbs by handPallet jack experience (electric or non-electric)Pull, push, bend, kneel, crouchOT required during peak season (25-30% of the time)BenefitsMedical PPO and HSA with employer match plan optionsDental, Vision, STD, Supplemental Insurance plansCompany Paid LTD and Life Insurance401K match - Match 100% up to 3% and 50% from 3.1% - 5%4 weeks of PTO, accrued semi monthly8 company paid holidaysPaid bereavementStocked marketplace with late-night meal optionsProduct GiveawaysWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.