Customer support reperesentative

Job Description Mandatory bilingual (Portuguese) language skill. Screening, referring and diagnosing internal inquiries and work requests. Perform troubleshooting and identification of applicable problems related to infrastructure, systems, applications, and network communications. Have moderate understanding of general job aspects, including terminology and standard procedures. Basic understanding of content area of function. Follow defined procedures. Propose and implement solutions to routine problems with supervisor direction. Refer atypical problems to others. Operate under close supervision. Report activities regularly to supervisor in well-defined format. Gather information and data independently using established procedures. Recommend actions to improve efficiency. Perform duties within prescribed time frames. Ensure errors can be quickly detected within the immediate work unit. Contribute only to task-related activities. Contacts mainly within immediate work unit. Should know BILINGUAL or PORTUGUESE Language Additional Information All your information will be kept confidential according to EEO guidelines. J-18808-Ljbffr