ESCO IT Support Specialist

We are thrilled to offer an exciting entry-level opportunity for an IT Support Specialist. This role is perfect for candidates looking to launch their careers in information technology, with significant growth potential and direct mentorship from the Senior IT Director. As an IT Support Specialist, you will provide in-person support to approximately 45 users in our corporate office, including regular interaction with senior leaders. This position requires a strong foundation in networking and the Microsoft technology stack, as well as a proactive approach to problem-solving. Key Responsibilities: Technical Support: Respond to help desk requests via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network issues for end-users with a focus on effective and timely resolutions. Problem Resolution: Utilize your technical skills and resources to identify and resolve IT-related issues, escalating complex problems to senior IT staff when necessary. User Assistance: Provide clear and concise guidance to end-users on resolving technical issues and optimizing their use of software and hardware. Ticket Management: Document all support requests and resolutions in the help desk ticketing system, ensuring prompt and accurate handling of each case. Escalate tickets as needed to maintain service standards. System Maintenance: Assist in the setup, configuration, and ongoing maintenance of workstations, printers, and other peripheral devices to ensure optimal performance. Software Installation: Support the installation, configuration, and updates of software applications to meet user needs and maintain system security. Account Management: Manage user accounts, including setup, modifications, and deactivation across various systems such as email and VPN. Knowledge Sharing: Contribute to the creation and maintenance of technical documentation, user guides, and FAQs to empower users and streamline support processes. Team Collaboration: Collaborate closely with other IT team members to ensure cohesive support, sharing knowledge and best practices. Qualifications: Education: Bachelor’s degree in information technology or a related field. Technical Skills: Solid understanding of computer hardware, software, and networking concepts, with strong foundational knowledge in networking and familiarity with Windows operating systems. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical users. Problem-Solving: Strong analytical skills, with the capability to troubleshoot, research, and resolve technical issues independently. Customer Service: A friendly, patient, and customer-focused approach, with a commitment to providing excellent service to all users. Willingness to Learn: A proactive attitude towards learning new technologies and staying updated with industry trends, with exposure to enterprise-level technology daily. Passion for Technology: A genuine interest in and enthusiasm for technology, which is crucial for success in the IT field. Why Join Us? This role offers a dynamic work environment where you will be challenged and supported as you develop your IT skills. You will work directly with senior IT leaders and have access to career development opportunities within our organization. If you are passionate about technology and eager to grow your career, we encourage you to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)