Senior Account Manager

OverviewThe Senior Account Manager is a strategic client partner responsible for leading medical affairs-focused communication programs, ensuring high scientific standards, strong client relationships, and seamless delivery across multiple workstreams. This role serves as a primary liaison between clients and internal cross‑functional teams, guiding projects from concept through execution while supporting long‑term account growth.Key ResponsibilitiesClient Leadership & StrategyServe as the primary day‑to‑day contact for medical affairs clients, building trusted, consultative partnershipsUnderstand client objectives across medical strategy, evidence communication, and stakeholder engagementProvide proactive strategic guidance aligned with scientific, regulatory, and compliance requirementsAnticipate client needs and identify opportunities for expanded support or new initiativesAccount & Program ManagementLead the planning, execution, and delivery of multiple medical affairs programs, ensuring timelines, scope, and budgets are metOversee integrated deliverables such as scientific platforms, publications support, medical education materials, advisory boards, congress activities, and training resourcesManage project plans, resourcing, and risk mitigation across complex accountsEnsure all work meets internal quality standards and external regulatory and compliance guidelinesCross‑Functional CollaborationPartner closely with medical writers, editors, scientific leads, design, and project management teamsFacilitate effective internal communication to maintain alignment on priorities, expectations, and deliverablesTranslate complex scientific content into clear strategic direction for internal teamsFinancial & Operational OversightOwn account financials, including forecasting, budget tracking, and reconciliationSupport proposal development, scope definition, and contract amendmentsMonitor account performance and profitability, escalating risks as appropriateMentorship & LeadershipMentor and support junior account team members, fostering professional development and best practicesContribute to process improvement initiatives and departmental ways of workingAct as a role model for client service excellence, collaboration, and accountabilityQualificationsRequiredBachelor's degree in life sciences, health sciences, communications, or a related field3-5+ years of experience in medical communications, medical affairs, or a related agency or consultancy environmentProven experience managing pharmaceutical, biotechnology, or healthcare accountsStrong understanding of medical affairs functions, scientific communication standards, and compliance considerationsExcellent client‑facing, communication, and organizational skillsCore CompetenciesStrategic thinking and problem solvingScientific acumen and attention to detailRelationship building and stakeholder managementFinancial and operational disciplineLeadership, mentorship, and collaboration Desired Skills and ExperienceOverviewThe Senior Account Manager is a strategic client partner responsible for leading medical affairs-focused communication programs, ensuring high scientific standards, strong client relationships, and seamless delivery across multiple workstreams. This role serves as a primary liaison between clients and internal cross‑functional teams, guiding projects from concept through execution while supporting long‑term account growth.Key ResponsibilitiesClient Leadership & Strategy- Serve as the primary day‑to‑day contact for medical affairs clients, building trusted, consultative partnerships- Understand client objectives across medical strategy, evidence communication, and stakeholder engagement- Provide proactive strategic guidance aligned with scientific, regulatory, and compliance requirements- Anticipate client needs and identify opportunities for expanded support or new initiativesAccount & Program Management- Lead the planning, execution, and delivery of multiple medical affairs programs, ensuring timelines, scope, and budgets are met- Oversee integrated deliverables such as scientific platforms, publications support, medical education materials, advisory boards, congress activities, and training resources- Manage project plans, resourcing, and risk mitigation across complex accounts- Ensure all work meets internal quality standards and external regulatory and compliance guidelinesCross‑Functional Collaboration- Partner closely with medical writers, editors, scientific leads, design, and project management teams- Facilitate effective internal communication to maintain alignment on priorities, expectations, and deliverables- Translate complex scientific content into clear strategic direction for internal teamsFinancial & Operational Oversight- Own account financials, including forecasting, budget tracking, and reconciliation- Support proposal development, scope definition, and contract amendments- Monitor account performance and profitability, escalating risks as appropriateMentorship & Leadership- Mentor and support junior account team members, fostering professional development and best practices- Contribute to process improvement initiatives and departmental ways of working- Act as a role model for client service excellence, collaboration, and accountabilityQualificationsRequired- Bachelor's degree in life sciences, health sciences, communications, or a related field- 3-5+ years of experience in medical communications, medical affairs, or a related agency or consultancy environment- Proven experience managing pharmaceutical, biotechnology, or healthcare accounts- Strong understanding of medical affairs functions, scientific communication standards, and compliance considerations- Excellent client‑facing, communication, and organizational skillsCore CompetenciesStrategic thinking and problem solvingScientific acumen and attention to detailRelationship building and stakeholder managementFinancial and operational disciplineLeadership, mentorship, and collaboration