Banquet Server

Summary Of PositionThe Banquet Server is responsible for providing an exceptional service experience during food and beverage eventsEssential Functions Set up of room as directed by Banquet CaptainComplete necessary side work as assignedAttend pre-shift and pre-function meetings as well as all service staff meetingsGreet and respond to guests Maintain general ballroom cleanliness Serve and clear courses as specified by captain per the Banquet Event Order (BEO) Service maintenance throughout programBreakdown and clean up after guest departure and closingQualificationsEducation: High School Diploma or equivalent preferred.Experience: 1 year high-volume experience preferred.Certificates or Licenses: Maricopa County Food Service Worker Certification and Arizona Title IV Alcohol CertificationKnowledge, Skills, And Abilities Knowledge of and ability to abide by and enforce Maricopa County Health Food regulation and state, federal and corporate liquor regulations.Ability to lift and carry trays of up to 40 pounds through crowded rooms. Basic knowledge of table settings and service etiquette. Ability to listen, effectively accomplish task, and speak clearly.Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standardsPersonal CharacteristicsBehaves ethicallyCommunicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.