Product Manager, Services

Own the Strategy. Drive the Performance. Shape the Future of Fleet Services.At Merchants Fleet, we’re transforming the way fleet services are designed, delivered, and optimized. We’re looking for a strategic, financially savvy Product Manager, Services to take ownership of one or more core service offerings—such as Maintenance, Accident Management, Fuel, Telematics, or Rentals—and drive measurable business impact.This is a high-visibility role at the intersection of client experience, operations, engineering, data, vendor management, and financial performance. If you thrive on accountability, love turning insights into action, and know how to balance client needs with operational and economic realities, this role is for you. What You’ll DoOwn the Service Strategy & RoadmapLead the vision, strategy, and long-term evolution of assigned fleet servicesBuild and execute a roadmap aligned to company growth and profitability objectivesOwn full-service performance, including financial outcomes and value creationDrive Adoption & Economic PerformanceIncrease service adoption, utilization, and attach rates in partnership with Sales and Client ExperienceOwn KPIs, unit economics, margins, and forecastingDevelop business cases to support investment, pricing, or operational changesImprove Operational EffectivenessIdentify service delivery gaps and lead scalable process and technology improvementsLeverage data, automation, and connected capabilities to optimize performanceEnsure services deliver measurable client impact while meeting cost and quality targetsLead Cross-Functional ExecutionAct as the central point of coordination from concept through executionPartner with Operations, Technology, Finance, Strategic Sourcing, and external vendorsManage third-party providers, pricing structures, and SLAsDrive change management and adoption across the organization What You Bring5–8+ years of experience in product management, service management, operations, or consulting within the fleet industryProven ownership of business outcomes, including cost, margin, and full P&L accountabilityStrong financial acumen—unit economics, forecasting, pricing strategy, and profitability managementExperience managing third-party vendors and performance metricsAbility to influence cross-functional stakeholders without direct authorityData-driven mindset with a bias toward actionBachelor’s degree required; Master’s degree or advanced design certification preferred Why Join Merchants Fleet?High-impact role with visible ownership of revenue and profitabilityOpportunity to shape scalable, market-leading fleet servicesCollaborative, forward-thinking leadershipA company committed to long-term growth, innovation, and client success Salary Range: $95,000 - 135,000 per year (dependent on qualifications and experience) The Company You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told "no" when you think of ways to improve, innovate, and do things better.There’s a place for people like you. Welcome to Merchants Fleet.We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:Leadership who truly lead and engage with employees   Real career paths and the tools you need to grow and develop  A work environment that’s encouraging and collaborativeWe know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the "Great Companies to Work For in NH" list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.