Dynamics 365 CE Engagement Manager - Public Sector

As an Engagement Manager you can expect to… Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service LineAct as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomesOwn the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalationBuild trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client successEnsure the client experience aligns with commitments, delivery standards, and quality expectationsOversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targetsPartner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement healthLead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remitProvide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycleMonitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realizationDrive disciplined change management and strong governance for all scope, timeline, and financial adjustmentsIdentify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystemPartner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmapsMaintain strong commercial discipline, including effective change order management and minimal non-billable leakage (Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignmentAct as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholdersCapture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experienceProvide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growthYou’re great at… Building executive-level client relationships and serving as a trusted advisorLeading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomesDriving alignment across matrixed teams and influencing without direct authorityManaging engagement financials, forecasting, and margin performanceCommunicating clearly and confidently with executives, stakeholders, and delivery teamsIdentifying risks early and navigating complex issues with sound judgment and calm leadershipMaintaining delivery discipline while ensuring strong client satisfaction and adoptionRecognizing and shaping growth opportunities within existing client relationshipsBalancing strategic thinking with hands-on engagement leadershipDriving accountability, transparency, and continuous improvement across teamsLeading and collaborating with cross-functional and virtual teamsBalancing strategic thinking with executional rigorPrioritizing effectively and communicating commitments clearlyLearning new concepts, industries, and technologies quickly and thoroughlyPromoting the mission and Shared Values of our companySound interesting? If so, you’ll have… Bachelor’s degree in Business, Information Systems, Engineering, or a related field10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environmentPrevious experience working or consulting within Public Sector or Non-Profit industriesProven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfactionStrong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystemDemonstrated ability to build executive relationships and operate as a trusted client advisorExperience with delivery governance, project methodologies, and structured change managementStrong commercial acumen, including forecasting, margin management, and revenue accountabilityAbility to identify and drive expansion opportunities within existing accountsExcellent communication, leadership, and stakeholder management skillsAbility to operate effectively in complex, fast-paced, client-facing environmentsFlexibility to travel as client and business needs require Flexibility to travel as client and business needs requireThe PerksWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.Check out the reasons why people love to work for us or browse more opportunities on our careers page!HSO is an Equal Opportunity Employer.