Network Operations Architect

BASIC JOB SUMMARY: The overall purpose of the Network Operations Architect is to provide support for the provisioning and maintenance of broadband communication services and systems, and other projects as assigned by the Director of Network Operations. This job requires advanced intellectual knowledge, concepts, practices, and procedures in and related to the communication industry. Relies on extensive experience and judgment to plan and accomplish goals. This position may perform a variety of tasks. A wide degree of networking knowledge, network and broadband concepts, and creativity is expected. ESSENTIAL JOB FUNCTIONS: The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company. Provide design, configuration, and support of TEC’s IP network core routing infrastructure, customer access systems, and broadband service platforms. Execute the provisioning and maintenance of Internet Protocol (IP) based devices, networks and Internet services provided to client companies and their customers. Monitor and maintain routers, switches, access points, and other devices and equipment used in the deployment of IP, Ethernet, xPON, FTTH, xDSL, Broadband Access and Voice services. Provide remote and onsite training for Broadband, IP, and communications services to client companies. Should have good communication skills in order to work with client companies to support end user customers. Ability to engage with other carriers and service providers. Utilize internal systems and platforms for inventory tracking, project management, and resource management. Provide engineering support and technical knowledge for sales and marketing efforts of TEC and its client companies. Support of sales and marketing processes including proposals and interaction with customers for technical matters. Establish tools and evaluate performance data and issue trending analysis to improve network reliability and identify other operational efficiencies. Partner with other TEC resources to support standardization of tools and processes to maximize growth potential, cost reduction, and the provision of excellent service. Suggest local maintenance tasks and projects to reduce unexpected network events, identify all network outages, and minimize unwanted service call volume to the tier 1 call center and field technicians. OTHER JOB FUNCTIONS: Special projects as requested by Director of Network Operations. Cost benefit analysis for network technologies used for current and future network builds. Provide feedback regarding technology advancements and new product opportunities. Other duties as assigned. Knowledge – BS/BA in related discipline (i.e., Electrical Engineering, Computer Information Systems, Management Information Systems) and 7+ years of experience in related field (i.e., Systems Engineering) OR MS/MA and 5+ years of experience in related field. Will consider additional industry experience in lieu of degree. Strong quantitative, analytical, and conceptual thinking skills and an attention to detail. Ability to provide positive, constructive verbal and written communications. Demonstrated ability to develop and maintain positive working relationships with internal and external customers and quickly adapt to changes in process, requirements, goals, and organizational change. Should have a strong understanding of Internet Protocol (IP) addressing standards, as well as extensive knowledge of Broadband services, Ethernet, xDSL, xPON, voice services, etc. Should be proficient in the use of a personal computer and with Microsoft operation systems and Microsoft Office suites. Should have general knowledge of Linux, UNIX, and Solaris operating systems and a strong understanding of Telecommunications operations. Prefer networking certifications, e.g., CCNA, CCNP, or equivalent. TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace. TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Network Operations Architect, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services. With 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time. Job Type: Full-time Pay: $75,000.00 - $91,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday