Tenant Experience Coordinator

Job title: Tenant Experience CoordinatorHours: M-F 8am-5pmPay Range: $31.25Job Description:The main responsibility of Tenant Experience Coordinator is developing and maintaining strongworking relationships with the tenants in the facility, including but not limited to, ensuring thattenant issues and needs are responded to and resolved by the appropriate individual,department, or service.The Tenant Experience Coordinator is responsible for the development, coordination andimplementation of tenant special events including ideation, marketing material creations, eventlogistics, management of event performance, and corresponding post-event breakdown andreporting.General Job Duties:* Serve as liaison between Property Management team and the tenants* Take a leadership role in communicating to/from tenants, vendors, the managementteam, community representatives, etc.* Obtain customized tenant information for points of contact for birthdays, tenantanniversaries, etc.; manage tenant appreciation gifts and recognition* Distribute Welcome Packages for new tenants, to include a pre-determined welcome giftand tenant handbook.* Distribute frequent tenant correspondence on the upcoming week's events and activities* Liaison with community businesses to develop discount programs with exclusiveofferings for tenants; Negotiate and promote exclusive discounts, such as restaurant ofthe month, for tenants to exclusively take advantage ofDistribute flyers to tenants regarding upcoming activities and eventsGreet tenants upon arrival daily from 8am-9am as they enter the buildingEnsure the amenity guide/brochure is consistently up to date, live on the propertywebsite, and available in hard copy at the concierge desk* Organize annual meetings with individual tenants to discuss concerns and suggestionsthat can benefit the organization's experience.* Create and manage a tenant contact list, circulating a tenant contact form annually toensure all information remains accurate.* Work with Company's Director of ESG to support company health & wellness initiatives;execute and communicate these initiatives at the property-level* Seek community outreach opportunities for tenants to engage with such as annual Toysfor Tots holiday drives.* Organize and distribute a monthly newsletter using a Company-provided template andhighlighting amenities, tenant discounts, and building events.Manage Property website, ensuring website and documents within Angus stay updatedCreate and distribute news and eventsCreate and maintain the Company-provided tenant handbook and amenity guidebrochure which outlines the contacts, communication tools, maps, Environmental Healthinitiatives, services, discounts, and amenities offered exclusively to tenants.* Design flyers and graphics for upcoming events/promotions* Provide ideas, programming, and associated budget numbers for consideration (with theProperty Manager) to establish a matrix of events and value-add services, etc. specificto the building's tenant mix* Curate, schedule and manage tenant events such as recurring food trucks, farmer'smarkets, blood drives, health fairs, holiday charity events, craft/jewelry shows, massagetherapist sessions, notary services, fitness classes, and other on-site personal careservices, etc. (as examples)* Keep record of all tenant events and event attendance and feedback* Manage amenity tracker and update with weekly/monthly metrics#BGTA #ZIPTABGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.