Engagement Analyst (St Louis)

Our client is seeking an Engagement Analyst to join their team! This position is located in St. Louis, Missouri.The Engagement Analyst coordinates engagement initiatives that drive awareness of self-service tools and communicate important service-related information to clients and employees. They will collaborate with team members within and outside of the Digital Engagement team to ensure communications are executed accurately and timely. They will monitor and report on delivered communications to foster continuous improvement. This role will also assist with content creation as needed.Core ResponsibilitiesSupport all efforts to simplify and enhance the customer experienceExecute communication and engagement initiatives in collaboration with cross-functional teams across the businessCreate and proof a variety of communication content, including internal communications, newsletters, blog posts, website publications, webinars, client email and direct mail content, and moreCollaborate with partner teams to create communications and other content to execute on an iterative roadmapDevelop impactful reporting and data-driven presentationsIdentify trends and fact-based and actionable insightsArticulate findings in written reports using charts, graphs, tables and other exhibitsDevelop an in-depth understanding of user needs through the review, analysis and evaluation of business systems and changesSupport systemic, iterative and scalable needs by building and implementing analytic processesManage a content repository to make communication artifacts easy to find and reuseMaximize communication effectiveness by monitoring key performance indicators and recommending improvementsDrive an improved client experience by ensuring that clients and employees are informed about impacts to their operationRequired Skills/Experience (Must-Haves)Bachelors degree in marketing, communications or business or a related fieldAbility to read, write, speak and understand EnglishKnowledge of marketing research, data analysis, and related functionsExperience measuring communication and engagement initiatives, analyzing results, and identifying and executing improvementsExperience creating a wide variety of communication content, such as newsletters, web posts, methods and procedures, and customer email communicationsExpert in Microsoft Suite: Word, Power Point, Visio, Excel, etc.Experience with creating email campaigns in marketing tools, such as Eloqua, Marketo, Hubspot, Salesforce CRM or Adobe CampaignExperience creating collateral using Adobe Creative SuiteStrong interpersonal, communication, problem-solving and engagement management skillsPreferred Skills/Experience (Nice-to-Haves)2+ years of experience with Marketing or business communicationsExperience in an Enterprise (B2B) setting preferredDirect Marketing experienceExperience with communication softwareWork EnvironmentLocation: St. Louis, MissouriHybridCompensation & BenefitsPay Range: The approximate pay range for this position is between $72,000 and $82,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee Stock Ownership Plan401K offeredAbout KellyMitchellAt KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.Marketing DisclosureBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at