Customer Service Agent

Tee Times USA is seeking a Golf Customer Service Agent Tee Times USA / Golfpac Travel is USA’s leading golf travel company. At our beach-front office in beautiful Flagler Beach, FL as well as our office in Longwood, FL, we use state-of-the-art technology and excellence in customer care to maintain our strong 27-year track record. Our 45 member team is comprised of enthusiastic individuals who thrive in a fast-paced environment. We invite resumes from dynamic team players that share our passion for success. Qualifications: The ideal candidate is a people-person with strong computer skills who enjoys helping customers on the telephone and the Internet. Candidate must thrive on providing customer service and have a thorough attention to detail. Knowledge of golf & travel is a plus. Strong verbal, interpersonal and written communication skills required. An upbeat, pleasant telephone voice and the ability to gently and politely lead the conversation Strong computer skills including PC, email, Internet, and the ability to quickly learn new computer programs as technology dictates Strong problem-solving abilities with attention to detail A self-motivated team player, who thrives in a self-disciplined environment Well organized with good time management skills Duties: Answering the telephone when customers call to plan and book their golf vacation Using the computer to plan, quote and book golf vacations Using the Internet and live chat to walk customers through various options for their trip Responding by email to on-line golf vacation quote requests Maintaining contact with customers utilizing top-notch follow-up skills Opportunities for cross-training as business needs dictate We offer: Competitive salary commensurate with experience Pleasant work environment with an outstanding team Company-matched retirement plan