HVAC Service Manager

Job Description HVAC Service ManagerLocation: 450 Centerwood Rd, Windsor, SC 29856Job Type: Full-TimeDepartment: OperationsReports To: VP of OperationsWhy Join Carolina HVAC & Electrical?Because here, we do things the right way.We believe in people, process, and purpose — and our mission drives everything we do: We build trusting relationships by showing up, doing great work, and treating people right.We live out our 5 G's of Success every day:| Grit | We push through challenges with determination and commitment. | | Growth | We learn, adapt, and find better ways to serve. | | Generosity | We give freely — with our time, effort, and heart. | | Greatness | We hold ourselves to a standard of excellence in everything. | | Gratitude | We stay thankful — for our people, our work, and our opportunities. |Job SummaryWe are looking for an HVAC Service Manager to lead, coach, and grow our HVAC service team at Carolina HVAC & Electrical.This role is responsible for daily service operations, technician performance, customer experience, and profitability. You'll work closely with dispatch, technicians, and leadership to ensure service calls are run efficiently, customers are cared for properly, and technicians are supported, trained, and held accountable.If you're passionate about leadership, systems, craftsmanship, and people — this role puts you at the center of it all. What You'll Be DoingTeam Leadership & DevelopmentLead, mentor, and manage HVAC service technicians and apprenticesCreate a culture of accountability, trust, growth, and servant leadershipConduct ride-alongs, coaching sessions, and performance reviewsIdentify training needs and skill development opportunitiesPromote a healthy, drama-free work environment aligned with our 5 G'sService Operations & PerformanceOversee daily service scheduling, dispatch flow, and technician utilizationEnsure service calls are completed efficiently, correctly, and professionallyMonitor key service KPIs using ServiceTitan or Service FusionBalance customer experience with productivity and profitabilityEliminate bottlenecks, idle time, and unnecessary callbacksLead by example in cleanliness, documentation, professionalism, craftsmanship, and attitudeCustomer Experience & Issue ResolutionServe as escalation point for service-related customer concernsEnsure issues are resolved quickly, professionally, and fairlySupport technicians with diagnostics, pricing, and communicationProtect the Carolina HVAC & Electrical reputation on every callSafety, Quality & ComplianceChampion a safety-first mindset in service operationsEnsure compliance with EPA, OSHA, licensing, and company standardsReduce recalls through quality control, coaching, and process improvementLead by example in cleanliness, professionalism, craftsmanship, and attitude Job Requirements7+ years HVAC field experience (residential service required)3+ years in a lead, supervisor, or management role preferredNATE certification or equivalentStrong understanding of HVAC diagnostics, repair, and service flowFinancial understanding of labor efficiency and service profitabilityStrong leadership, communication, and coaching skillsTech-savvy and systems-mindedAbility to manage people, not just problemsAlignment with faith-based, servant-hearted leadership principlesBonus Skills (Not Required, But Valuable)Experience leading high-volume service departmentsStrong sales coaching and presentation support skillsBilingual (Spanish)The Work EnvironmentDrama-free, team-focused, accountability-drivenBased out of Windsor headquarters with daily field interactionMix of office leadership, ride-alongs, and technician supportOccasional evening/weekend availability for service escalationsCompensation & BenefitsFull-time, hourly or salaried position with bonus potentialEligible for all company benefits and stipend programsPTO, paid holidays, and health benefitsCompensation based on experience and leadership capability Performance ScorecardThe HVAC Service Manager role is results-driven. Performance is measured weekly using a clear scorecard. The Service Manager is expected to know these metrics, manage to them daily, and take corrective action when performance trends off target.Weekly Service Scorecard | | Recall Rate <1%Billable % >80%Service NPR &ge; 80/hr. Maintenance NPR >10/hr. Pictures and Notes on Every Job