Implementation Specialist

OverviewonPhase is a leading provider of accounting and finance process automation software specializing in Accounts Payable automation. As we scale, we're building a team that combines deep technical skills with exceptional client delivery — and this role is at the heart of that.Position OverviewThis is not a typical implementation role. The Technical Implementations Associate is a hands-on, technically fluent position requiring strong SQL skills, the ability to work with stored procedures, and a solid understanding of SaaS platforms and data-driven configurations. You'll work directly with clients to deliver successful onPhase implementations — translating complex business requirements into technical solutions while keeping projects on time, on scope, and on budget.If you're a technically strong problem-solver who thrives in client-facing environments and knows how to manage competing priorities, this role is for you.Key ResponsibilitiesWrite and optimize SQL queries and stored procedures to support data mapping, configuration, validation, and troubleshooting across client implementations.Lead end-to-end client implementations with a focus on technical accuracy, AP workflow optimization, and payments process best practices.Translate business and accounting requirements into effective onPhase solutions, engaging directly with end-users and stakeholders to drive adoption and alignment.Provide clear guidance on system configuration, integrations, and data management to ensure quality outcomes and minimize go-live risk.Implement change orders and enhancements for existing customers, ensuring smooth transitions and thorough validation.Partner cross-functionally with Product, Support, and Technical Services to continuously improve delivery quality and solution design.Maintain accountability for time-to-implement, go-live success rates, and customer satisfaction metrics.QualificationsRequiredProficiency in SQL — you're comfortable writing queries, joins, and stored procedures independently, not just reading them.SaaS platform experience — you understand how cloud-based software is configured, integrated, and delivered.Exceptional time management and organizational skills — you can juggle multiple active implementations, meet deadlines, and keep every detail accounted for.Strong communication skills — clear and confident with both technical teams and non-technical stakeholders, including executive audiences.Technical aptitude with system configuration, data management, and integrations.Flexible and adaptable in a fast-paced, high-growth environment with strong problem-solving instincts.PreferredPrior software implementation experience (ERP, AP/payments, or accounting systems).Understanding of accounts payable workflows, invoice coding/approval, and payments execution (ACH, check, vCard, etc.).Familiarity with navigating a server OS environmentFamiliarity with ERP integrations and AP best practices.Experience with Dealership Management Systems (DMS).Bachelor's degree in Accounting, Finance, Information Technology, Business Information Systems, or a related field.