Client Support Coordinator

Client Support CoordinatorAbout the Organization: AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resourcewater.Description: Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive team that feels like family. We pride ourselves on respect, loyalty, integrity, and inclusion. Our Company's culture is supported by real potential for personal & professional development, continuing education, and a readiness to provide our people with the tools & equipment needed to excel. We reward our successful employees with competitive annual pay raise potential, while all salary employees receive a monthly cell phone allowance, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401K matching, as well as real flexibility & growth potential.Where do YOU fit in? The Client Support Coordinator is responsible for the administration of work order process flows. This includes maintaining up to date and accurate records within external customer portals and the internal CRM system. The main responsibility of this position is to ensure accuracy and timeliness when managing active workorder items.Duties/Responsibilities:Accurately translate client proposals from PDFs into client systems.Compile weekly / monthly reports from various sources into cohesive documents.Follow workflows to completion, while sharing information and providing updates to various stakeholders.Communication with customer contacts to relay relevant updates on the status of workflowsInternal communication with Estimators and Project Managers to ensure client systems are up to date with the latest informationPosition Requirements - Education and Experience: Associate's or Bachelor's degree, preferably related to Business Administration. Experience handling multiple projects at a time and executing through to completion. Experience with frequent customer communication. Proficiency in Excel, Microsoft Word, Adobe, and other computer programs and portals. Attention to detail. Ability to multitask and work across multiple client systems.Location: Alexandria, INCategory: Business SupportFull-Time/Part-Time: Full-TimeExempt/Non-Exempt: Non-ExemptNumber of Openings: 1Base Compensation Min: $23.00 / Hr.Base Compensation Max: $24.00 / Hr.On Target EarningsEOE Statement: AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality. We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.