Team Leader Premium Administration
Team Lead – FEDVIP Premium AdministrationLocation: Portsmouth, NH HYBRID Full-TimeAre you a people-focused leader who thrives in a fast-paced operational environment? Do you enjoy balancing team development, process improvement, and cross-functional collaboration?We are seeking a Team Lead to oversee our FEDVIP Premium Administration team. This role is ideal for someone who can drive performance, support their team’s growth, and ensure operational excellence while building strong internal and external partnerships.What You’ll DoAs a Team Lead, you will play a key role in both leading people and optimizing operations:Lead and Develop Your TeamCoach, mentor, and develop team members to reach their full potentialManage schedules, performance, and daily team operationsFoster a positive, engaging, and high-performance cultureLead training, onboarding, and ongoing development initiativesDrive Operational ExcellenceEnsure processes meet performance metrics and SLA standardsIdentify opportunities to improve efficiency and reduce riskMonitor team performance and implement continuous improvementsSupport audits, escalations, and operational decision-makingBuild Strong PartnershipsServe as a key liaison between internal teams such as Customer Service, Finance, and ITCollaborate with external partners including financial institutions and vendorsResolve complex issues and contribute to process enhancementsSupport Technical and Process ImprovementsPartner with technical teams to troubleshoot issues and implement solutionsLead testing efforts and support system enhancementsAdvocate for improvements that increase efficiency and reduce costsWhat You Bring2+ years of people leadership experience with a track record of developing teamsStrong analytical and problem-solving skillsExperience in billing, reconciliation, finance, or operationsProficiency in Excel and data tools (Access and SharePoint a plus)Strong communication and collaboration skills across all levelsExperience with process improvement, vendor management, or technical systems is a plusWhy Join Us?At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.In addition to working for a company with great people and an excellent reputation, what’s in it for you?Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.6 weeks fully-paid parental leaveTuition reimbursement program to support career goals.Corporate giving and matching gifts program.Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.A wide variety of personal, professional, and career development programs.Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster