Night Auditor Part-Time

Hotel Property Overview:Located near the New England Sports Center, our guests are two miles from the area's premier indoor ice facility and only minutes from Solomon Pond Mall. After a swim in our heated indoor pool, join us for a pint and dinner in our Lago Bar and Grille.Company Overview:SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.We offer a comprehensive part-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, matched 401K, wonderful hotel discounts and much more.In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.Essential Job Functions: Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requestsDemonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accountsMake corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shiftEnter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant SummaryEfficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesyResolve guest concerns with attentive service recoveryHotel Specific: Pay rate of $18 - $19 per hourPart-time schedule with focus of availability on Friday through Monday shiftsMust be reliable and attentiveA large part of this role is to answer phones and be the point of contact for questions, concerns and creating key card access.Physical Demands: Ability to lift, carry, push or pull 10 lbsPrimarily standing for majority of shiftStanding and moving about in the guest services and restaurant/bar areas throughout the shiftQualifications:Hotel experience preferred1-year experience as a Guest Services Agent requiredKnowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.Basic mathematical skills to prepare financial reportingFull understanding and comfort working on a computer with MS Suite-Outlook, Word, ExcelCPR/First Aid CertificationPrevious experience with hotel PMS systems a plusSpire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans