Resolution Specialist, Data Services (FT/PT) Fully Remote

Resolution Specialist, Data Services (FT) Fully Remote Job Description Full-time or part-time position in welfare benefits administration, working Monday through Friday, 8 AM to 5 PM or 7 AM to 4 PM - if FT. Wonderful working environment with opportunity for growth. This position is hourly, and nonexempt. Duties Process retirement plan contributions Reconcile and resolve "Not in Good Order" (NIGO) plan contributions Work closely with team members to meet daily client deadlines Assist in answering incoming calls and responding to emails from clients or participants Communicate professionally with clients via email and telephone Must meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas Complete other projects as assigned by supervisor or Product Manager Qualifications Should have strong computer skills including typing and 10-key and proficiency in Microsoft Word, Outlook, and Excel Able to learn new software quickly Must be professional and articulate in both verbal and written communication Strong customer service skills Highly motivated, hardworking and positive attitude Ability to work quickly, efficiently, and accurately Work well within a team Education and Experience - Bachelor's Degree or equivalent professional experience preferred Physical Requirements - This position requires the employee to be seated the majority of the work time. Note: The statements herein are intended to describe the general nature and level of work for the designated position. The statements are not a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment, do not eliminate your "at-will" status in anyway, and are subject to change at the discretion of National Benefit Services, LLC.