Customer Success and Implementations Manager, Juno
Overview
Employer Industry: Financial Technology (Fintech)
Why consider this job opportunity
Opportunity to work with a rapidly growing company in the fintech space
Flexible PTO and a supportive work-life balance
Comprehensive benefits, including 100% medical, dental, and vision insurance coverage
Chance to shape the Customer Success program and drive meaningful impact
Autonomy and ownership in a startup environment under the umbrella of a larger organization
In-office perks, including lunch, snacks, and drinks
Responsibilities
Own implementations end-to-end, leading onboarding for customers from kickoff to go-live
Build and manage project plans, timelines, and stakeholder communication
Serve as the primary point of contact post-launch, driving adoption and engagement
Conduct regular check-ins and strategic reviews to monitor account health
Identify expansion opportunities in partnership with Sales and proactively mitigate churn risk
Qualifications
Minimum of 7 years in Customer Success, Implementations, or Account Management in SaaS
Strong project management skills
Ability to navigate both operational and executive-level conversations
Comfortable leading technical discussions while partnering with customers
Exceptional communication and relationship-building skills
Preferred Qualifications
Experience in travel, fintech, HR tech, or marketplaces
Experience supporting enterprise customers
Familiarity with navigating complex customer environments
Willingness to adapt to evolving roles as the company scales
Travel experience
Fintech #CustomerSuccess #ProjectManagement #CareerOpportunity #EmployeeBenefits
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