Field Applications Engineer

Why work with us? We are one of the leading innovators within our industry, and we are passionate about creating positive connections for our employees, our customers, and our customers’ customers. Arcom hires people with the dedication and expertise it takes to keep us on top. We invest heavily in training and development for our team to help them excel and deliver the levels of service that our customers deserve. We reward everyone here with competitive pay and benefits packages that grow with you as you grow in the business. It’s the right thing to do, but it also helps us attract the best people. That just makes good business sense. We are a Family We are a family-owned business with a leadership team that seeks to make decisions that generate positivity as well as profitability. We’re straightforward and we value honesty, trust and kindness. And, we do whatever it takes to support our coworkers. We Listen to our Customers The success of our business relies on strong relationships. We take the time to truly understand our customers’ challenges and create thoughtful, timely, customized solutions to address their unique needs. Teamwork. Teamwork. Teamwork. Collaboration and communication are essential to reach our mission and create a fun, positive environment. We Hire and Develop the Best We believe our strength is based on the talent and commitment of our employees. It is our firm obligation to dedicate resources towards employee development, reward and recognition. We Work Smarter We make informed decisions based on common sense at all organizational levels to ensure that we continue to operate in the cost-effective manner demanded by the competitive marketplace. We Cultivate a Culture of Innovation We take pride in our history of technological innovation, a model we continue to follow in order to assure our future growth. We Believe that Details Matter We insist on the highest standards in our manufacturing processes to protect both the health and safety of our employees and the quality of our products. We Hold Ourselves to a Higher Standard We are committed to the highest ethical standards of business conduct throughout our organization. Syracuse, New York Summary: We are looking to add additional team members for field support relating to our QAM Snare and Hunter product families. The position requires travel to customer install sites to perform product installations, train customers on how to best use the product, and to troubleshoot as necessary. Qualifications: > Associate‘s degree or 2 years of applicable technical training > 1-2 years hands-on headend experience > 1-2 years proof of performance testing > A strong background in customer service and support > Ability to travel 60-80% of the time as needed > Must be able to work as part of a team and accurately and reliably communicate with others > Proficiency with a spectrum analyzer and other CATV test equipment > Background and knowledge of CATV system design and practices > Knowledge of computer networking techniques and computer proficiency > Excellent oral, written and presentation skills Responsibilities: > Travel to customer locations and install QAM Snare and Hunter equipment > Demonstrate equipment to CATV system staff > Train users of the equipment on proper operation and efficient hunting techniques > Provide phone and/or on-site support to assist with troubleshooting > Provide feedback to sales to support ongoing sales efforts > Generate and complete trip reports Apply: If you are qualified and want to take part in this exciting experience please send resume and salary requirements to jobs@arcomlabs.com.