Front Desk Guest Service (part-time)

Front Desk Guest Services (Part-Time) Interact with members to provide and process information in response to inquiries, concerns and requests about products and services. Education and Experience: High School diploma/college degree Knowledge of customer service principles and practices Knowledge of relevant computer applications Key Competencies: Interpersonal skills Problem analysis and problem-solving Communication skills Attention to detail and accuracy Primary Responsibilities: Deal directly with members either by telephone, electronically or face to face Respond promptly to member inquiries and complaints Sell membership contracts, process contracts and change requests Provide members with correct product and service information Process sales transactions POS membership software system Run computerized cash register and perform reconciliation at the end of shift Answer phones and transfer to appropriate staff Provide members with information on special events and process ticket sales Provide assistance to other departments as required Perform specific tasks as assigned by supervisor Send resume and references to Customer Service Supervisor, Laton Schnetzler. latons@fivepointswashington.org Job Type: Part-time