Product Operations Specialist III - AI

Job DescriptionIt’s about putting our best to the test. Are you known for your ability to think outside the box? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality standards excite you? If so, being a Product Operations Specialist III with Frost could be for you.At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.Who You AreAs a Product Operations Specialist III, you are our quality control, monitoring and researching our most complex operational and transactional issues within applications, platforms, and system throughout the bank. You’ll use your strong problem-solving skills to establish and continuously work to improve upon operational processes, tools, and documentation. You believe in collaboration and will have the opportunity to work with business owners and IT to determine the appropriate escalation path to business and/or technical teams.What You’ll DoMonitor for and research the most complex operational and transactional issues within applications, platforms and systems to help identify, troubleshoot and correct problems for end users within and/or outside of the bankWork with business owners and IT to determine the appropriate escalation path to business and/or technical teams in order to address operational and transactional issuesAssist in the development and implementation of strategies to expand upon operational processes, tools and documentation to ensure optimal efficiency and long-term success across product and platform teamsAct as a point of escalation to handle the most complex and problematic product operations issues that are brought forwardAlways take action using Integrity, Caring, and Excellence to achieve all-win outcomesWhat You’ll NeedA Bachelor’s Degree or equivalent experience in customer support, sales, and/or banking2+ years of experience in digital banking operations or supportDemonstrated knowledge of digital or IT operationsExcellent written and verbal communication skillsProficiency in Microsoft computer applicationsExcellent customer service skillsAdditional Preferred SkillsExperience with ServiceNow, SalesForce, or other applicable applicationsProficient with Agile practicesOur BenefitsAt Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:Medical, dental, vision, long-term, and life insurance401(k) matchingGenerous holiday and paid time off scheduleTuition reimbursementExtensive health and wellness programs, including our Employee Assistance ProgramReferral bonus program + more!Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.