Call Center Supervisor

Call Center SupervisorNot your average call centerthat's the Milan difference. We're a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work. As a Call Center Supervisor, you'll lead from the frontliterally. This role is hands-on, with about 90% of your time spent on the floor coaching agents in real time. You'll be right behind the team, helping them improve, build confidence, and win. Lead, coach, and develop a team to hit and exceed KPIs Provide real-time, in-the-moment coaching that actually sticks Create a positive, high-energy environment where people enjoy coming to work Have direct, honest conversations that motivatenot discourage Use data and technology to monitor performance and drive smarter decisions Keep the client experience at the center of everything you do Location: Omaha, NE (Onsite) Compensation: $25/hr + monthly bonus Status: Full-time | Hourly Schedule: Shifts ranging from 7 AM - 10:30 PM What You Bring 2+ years of leadership experience in a KPI-driven environment Strong coaching skillsyou know how to give feedback that people want to hear Confidence having tough conversations in a way that feels natural and productive Comfort with technology and using systems to track performance and improve results A positive, team-first attitude with the ability to thrive in a fast-paced environment Experience in a call center or sales environment preferred Bilingual (Spanish preferred) is a plus Why You'll Love It Here A call center that doesn't feel like a call centerfun, collaborative, and team-focused Opportunities to grow your career as we continue to expand nationwide Full benefits: medical, dental, vision, 401k Free laser hair removal (for you + your spouse/partner) Benefits Include FREE laser hair removal for employees and their spouse or legal partner Medical, dental, vision, disability and life insurance within 30 days Paid time off starting immediately Closed on 6 major holidays 401K retirement plan with vested employer match All potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. Equal Opportunity Employer