Guest Service Representative

Overview Join our vibrant hospitality team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for our guests. In this dynamic role, you will be the welcoming face of our hotel, providing exceptional customer service and ensuring every guest feels valued and cared for from check-in to check-out. Your energy and professionalism will help foster a warm, inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your skills in hospitality management while making a positive impact on our guests' stay. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out processes efficiently using front desk systems Handle guest inquiries, requests, and complaints with patience and proactive solutions Maintain accurate records of reservations, guest information, and billing details Answer multi-line phone systems promptly, providing information or transferring calls as needed Assist with night audit procedures to ensure financial accuracy and reporting compliance Coordinate with housekeeping and maintenance teams to address guest needs quickly and effectively Promote hotel amenities, services, and local attractions to enhance guest experience Uphold excellent phone etiquette and communication standards at all times Support guest relations by building rapport and ensuring a welcoming environment throughout their stay Qualifications Proven experience in hospitality management or hotel operations preferred Bilingual or multilingual abilities highly desirable to serve diverse guests effectively Strong customer service skills with a passion for creating positive guest interactions Familiarity with front desk operations, hotel management software, and multi-line phone systems Knowledge of night audit procedures and hotel accounting practices is a plus Excellent communication skills, including phone etiquette and active listening Ability to handle high-pressure situations with professionalism and calmness Previous hotel experience or resort background is advantageous but not required; training will be provided for the right candidate Embark on a rewarding career where your hospitality expertise makes a difference! We are committed to supporting your growth in the hospitality industry while ensuring every guest leaves with a smile. Pay: From $17.50 per hour Work Location: In person