Customer Success Manager

Title: Customer Success ManagerIndustry: EntertainmentLocation: Los Angeles, CADuration: 7 monthsResponsibilitiesLead customized onboarding experiences by understanding customer goals and driving early product adoptionManage a portfolio of high-value SMB accounts, focusing on growth, engagement, and retentionProvide strategic guidance on campaign performance, creative best practices, and optimization to drive ROIOwn revenue targets by identifying and scaling growth opportunities within existing accountsMaintain and manage a strong sales pipeline using CRM tools, with consistent outreach across calls, emails, and meetingsRequirements2–5 years of experience in digital advertising, media sales, or account managementAnalytical thinker with the ability to interpret performance data and adjust strategyStrong communicator, able to clearly present insights and build client relationshipsComfortable working with CRM systems and ad-tech platformsBachelor’s degree in Marketing, Business, or a related field preferredSkillsCustomer SuccessDigital AdvertisingAccount ManagementCRM ToolsCampaign PerformanceAnalytical SkillsCommunicationSales PipelineGrowth OpportunitiesClient RelationshipsHourly rate is commensurate with experience and is an estimated range provided by WorkGenius.ref_id: 692f50bf-deb0-4122-b031-7c0d239b0b6a