Sr. Client Partner

Client PartnerWe are looking for an experienced, hands-on, execution-oriented Client Partner preferably with a background in Account Management, Product and Program Management to own and manage iLink's business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers.Skillset:Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post BachelorsExcellent relationship, leadership and organizational skills are required for this positionExperience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retentionGood understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholdersExcellent business acumen and interest in technology to understand application of various technologies to business problems and use casesAbility to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customersBe flexible, possess oriented with outstanding problem solving, written and oral communication skillsPreference to candidates with prior relevant experience in a similar fast paced environmentIdeal candidate must be in the Bay-area visiting assigned Customer/s every week and managing and nurturing relationships. Vertical knowledge in Manufacturing, Hi-Tech, Technology is a bonus.Roles and responsibilities include:Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOsUnderstand customers' business and goals in depth, and ensure they get the best value out of their partnership with iLinkPresent digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovationBecome their "trusted advisor" and "strategic partner". Ensure smooth and transparent stakeholder communicationsSupport and guide delivery team to implement appropriate delivery and project management processesWork closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelinesManage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalationsOrganize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadershipHelp in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goalsDesign and implement a strategic account plan that expands company's business within customersHave direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growthAchieve growth and hit targets by successfully managing the business pipelineHandle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accountsMake presentations to client stakeholders to inform and educate about our services and capabilitiesCollect feedback from prospects and customers to have discussions with the internal leadership teamBenefits:Competitive salariesMedical, Dental, Vision InsuranceDisability, Life & AD&D Insurance401K With Generous Company MatchPaid Vacation and Personal LeavePre-Paid Commute OptionsEmployee Referral BonusesPerformance Based BonusesFlexible Work Options & Fun CultureContinuing Education ReimbursementsIn-House Technology Training