Front Office Supervisor - 2nd Shift

Looking for a leadership role in hospitality with a consistent evening schedule?The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our team during second shift. This role is ideal for someone who enjoys leading by example, supporting a team, and ensuring exceptional guest experiences during one of the busiest times of the day.As a Front Office Supervisor, you will oversee front desk operations, support associates, and ensure every guest interaction reflects our commitment to People Pleasing People.Schedule & PayFull-time position2nd Shift\: 3\:00 PM – 11\:00 PMWeekend availability requiredPay range\: $18 – $20/hour, commensurate with experienceWhy Our Front Office Team Loves Working HereConsistent evening scheduleCompetitive pay based on experienceMatching 401(k) and profit-sharingHealth benefits available after 30 days for full-time associatesFree and discounted meals & StarbucksFree Marcus Theatre movie ticketsHotel discounts at Hyatt and Marcus Hotels & Resorts propertiesFree parkingA supportive team environment focused on People Pleasing PeopleWhat You’ll DoAs a Front Office Supervisor, you will lead front desk operations during your shift and ensure a seamless guest experience.Responsibilities IncludeSupervise and support front desk associates and bell staff as neededServe as the primary point of contact for guest concerns and escalationsEnsure efficient and accurate check-in and check-out processesMonitor room inventory, availability, and upgradesAssist with VIP arrivals, group check-ins, and special requestsHandle guest concerns with professionalism and resolve issues promptlyMaintain accurate cash handling and house bank proceduresEnsure completion of daily checklists and shift responsibilitiesCommunicate effectively with housekeeping and other departmentsComplete shift reports and pass-along notesSupport training, coaching, and development of front desk associatesMaintain front desk organization and cleanlinessStep in to assist the team during busy periodsWhat We’re Looking ForWe’re looking for a confident, dependable leader who thrives in a fast-paced environment.Ideal Candidates Will HavePrevious front desk or guest service experience requiredPrior supervisory or leadership experience preferredStrong customer service and communication skillsAbility to lead, coach, and support a teamStrong attention to detail and organizational skillsAbility to multi-task and remain calm under pressureBasic computer skills and ability to learn hotel systemsAbility to stand and move throughout the shiftAbout UsAt Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People, creating memorable experiences for both guests and team members.The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.Marcus Hotels & Resorts is an Equal Opportunity Employer.All offers of employment are subject to E-Verify verification of identity and employment eligibility.