IT Service Desk Intern

Kirby Corporation is seeking an IT Service Desk Intern who will provide technical and administrative support to internal users while gaining hands-on experience in IT operations, customer support, and corporate technology environments. This role is ideal for college students pursuing a degree in Information Technology or a related field, with a strong interest in customer service and technical support.Provide clerical and administrative support to the assigned department manager and IT team. Maintain knowledge and ensure the protection of policies, practices, and requirements.Assist in preparing project reports, progress summaries, spreadsheets, general letters, and other written material.Maintain high degree of quality control and validation of the completed work. Participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization.Participate in IT projects and programs designed to develop professional skills and technical expertise.Participate in various phases of a planned training. Attend and participate in staff meetings and trainings/workshops which provide for an increasing awareness of general knowledge of programs and current practices.Uses acquired knowledge and skills to carry out and complete project activities.Attend staff meetings and serve on project teams as required.Coordinate all paperwork according to procedures.Answer and route telephone calls, take messages, and arrange travel for manager or appropriate personnel.Perform other IT duties as assigned.Customer service focus, extroverted personality that will have a positive impact on our customers.Strong communication and organizational skills.Good attitude. Ability to get along with various personalities.Advanced ability to operate standard office equipment and a personal computer.Highly proficient with Microsoft, Word, Power Point, Excel.Willingness to learn new systems, tools, and technologies.Education/ExperienceHigh school diploma or GED supplemented by secretarial and computer courses.Pursuing a degree in Information Technology, Computer Science, or a related IT field.Physical Activities & Requirements Standard Office CriteriaWorking Conditions Standard Office CriteriaOffice hours are 800am to 500pm Monday through Friday (somewhat flexible). Overtime as needed.