Merchant Maintenance II

Exciting Opportunities at Maverick Payments!Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!About Us:Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.About the Position: Under the direction of the Boarding & Maintenance Manager, the Merchant Maintenance Representative II is responsible for merchant maintenance and support services including account changes, ticket, and request management.Reviewing daily assignment queue for ticket handlingAccurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates.Ensuring proper and accurate records are kept according to company policy.Communicate with partners and staff members as necessary to complete and coordinate maintenance requests.Data entry as required for completing corrections, action items and updates. Data sensitive maintenance requests.Department related projects and assignments.Ensuring workload completion on a daily basis as assigned.Supporting specialized projects on as-needed basis as directed by Department or Company leadership.Other duties as assigned.Qualifications:High School Diploma or equivalent. 1-2+ years of experience working with software user interfaces, preferably in the merchant processing field. Experience with data entryProficiency with MS Office Suite (ie Word, Excel, ect.)Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels.Ability to approach a problem by using an analytical approach.Ability to navigate multiple system interfaces to key data information accurately.Ability to ensure that one's own and information are complete and accurate. The ability to follow up with others to ensure that deliverables are fulfilled.Understanding emerging technologies and trends in the payments space and adapt with organizational change considering internal and external trends and influences.Ability to support, promote, and ensure alignment with the organization's vision and values while focusing on personal efforts on achieving results consistent with the organization's objectivesWhat We Offer:Competitive Salary, Bonuses and Incentives.Comprehensive employer sponsored health, vision, and dental insurance programs.Paid time off, Paid Sick and Paid Holidays.401K plan with up to a 3% matching contribution.Commitment to Career Development and Advancement.Employee Recognition ProgramsVibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!Pay Range: $22 to $28/HRThis position will consider remote candidates in the following states: AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA