Electronic Services Specialist

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”Why join us?An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)Competitive pay and discretionary or incentive bonus eligibleComprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a fewFamily-friendly work hoursWith 175+ community bank locations, we offer opportunities to grow and develop in your careerPromote from within cultureWhy join this team? We have a culture that encourages an entrepreneurial spiritWe offer multiple opportunities for development and upward mobilityWhat You’ll DoThe Electronic Services Specialist is accountable for performing activities to support executing customer transactions while ensuring transactions are in compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). Incumbent may also perform additional administrative duties in support of wire room operations including opening and closing and balancing activities.Essential DutiesMonitor, review and release wires from all online queues and perform duties to ensure work is processed in a timely, efficient manner and meets all established guidelinesPerform wire related research and respond to inquiries regarding wires (e.g. customer requests, legal requests)Perform beginning and end of day balancing proceduresAssist customers with activating wire authentication PINsPerform administrative activities to support customers including user profiles, customer profiles, permissions, templatesPerform customer callbacks as required by bank policy and customer wire agreementsSupport incoming customer and banker inquiriesAssist with testing of system upgrades and troubleshooting of system issuesQualifications1-3 years banking experienceAssociate degree or equivalentUnderstanding of Electronic Payments including Wires, Real Time Payments and ACH, SWIFT Network, ClearinghouseFamiliarity with Banking Regulations such as Dodd-Frank, Reg E; Previous customer contact experience a plusExcellent customer service skillsExcellent communication skillsAbility to work flexible hoursTeam playerAdvanced knowledge of Word and ExcelExcellent attention to detailBenefitsMedical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet InsuranceCompensationThe estimated annual salary range for this role is $45,000-$50,000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.