Patient Care Coordinator

North Mecklenburg Animal Hospital is looking for a Patient Care Coordinator (PCC.)We are looking for someone who can provide excellent client experience.a PccGreets clients, responds to questions; checks patients in/out, and handles payments.Answers phone calls, which may involve screening for service needs, and scheduling appointments. Can manage a multi-line phone system.Handles incoming and outgoing mail, e-mail, and texts with excellent communication skills. Monitors client waiting area to ensure cleanliness.Documents and maintains client and patient information to keep records up to date.Escalates complex matters to senior staff.Is able to handle stressful situations calmly and effectivelyWe're looking for someone with great customer service skills & a warm personality. Vet experience is a plus, but not required.We are open Monday-Saturday for appointments. Sunday afternoon for boarding pick ups. Rotating weekend availability is required.Hospital Hours Are7am-8pm Monday-Friday // 8am-1pm Saturday // 12pm-4pm Sunday.Please attach your resume with your application.