Customer Operations Manager

We're assisting a growing client in Reno, NV with hiring their next high impact employee for their growing medical device manufacturing facility. What you'll do:You'll own a medical device order from the moment it comes in through the moment it lands on the customer's dock. That means leading customer-facing meetings, scheduling production with international suppliers, coordinating local manufacturing and repairs, partnering with Quality and Finance on release, managing logistics through FedEx, and serving as the main point of contact when customers have questions, returns, or issues that need triage.This is a hands-on operations role with two direct reports and a clear path to department manager.A typical week touches:Customer meetings and relationship managementTriaging incoming issues and routing them to the right internal teamOrder scheduling on a rolling 12-month horizonDaily coordination with APAC and EMEA suppliersHandoffs with Quality, Manufacturing, and FinanceFedEx account management and shipment recordsWhat we need:Advanced Excel or Google Sheets experienceProven experience with international stakeholdersStrong organization and high attention to detailComfort being client-facing and owning escalationsProficiency with standard ERP apps (Coupa, SAP, Ariba), management background, supply chain or fulfillment track record, med tech or medical device industry experience.Working fluency in Mandarin Chinese, preferred