Genesysy Cloud AI Engineer

Genesys Lead Developer / Lead AI EngineerLocation: Hartford, CT, Springfield, MA or Boston, MAGenesys Cloud development, deliver Agentic-AI journeys. Build and optimize goal-oriented AI agents capable of executing tasks, invoking backend workflows, and orchestrating end-to-end automation through LLMs and external APIs. Enable intelligent routing, fallback, escalation, and personalized IVR experiences by integrating with CRM and enterprise systems.Leverage Genesys Cloud and Agentic AI frameworks to design and orchestrate autonomous, goal-driven AI agents that integrate with LLMs, APIs, and enterprise systems for end-to-end task execution. Enable decision-making through prompt orchestration and event-driven architecture while optimizing omnichannel experiences across voice and digital channels.