IT Service Desk Engineer (Level 1 / Early Level 2 Support)

General DescriptionJoin a fast-paced enterprise IT environment supporting end-user operations, hardware deployment, and onsite technical support within a large-scale business setting in the United States. We are looking for experienced IT Service Desk Engineers to support an ongoing onsite engagement in Bingen, Washington.This opportunity is ideal for hands-on IT support professionals who are comfortable working directly with end users, managing workstation deployments, handling inventory and asset control, and supporting day-to-day IT operations in a structured enterprise environment.The role will involve front-line technical support, endpoint readiness, onboarding and offboarding support, hardware lifecycle activities, and coordination with internal IT teams and third-party support providers.This is a contract engagement (initial 6 months) with an immediate hiring timeline.Key ResponsibilitiesProvide Level 1 technical support for desktops, laptops, printers, mobile devices, docking stations, conference room equipment, and standard business applicationsHandle incident troubleshooting and service requests through onsite, remote, phone, and ticket-based support channelsSupport Microsoft 365 applications, email, Teams, password resets, MFA setup, VPN access, printing, and workstation peripheralsStage, configure, deploy, and recover workstations and related endpoint equipmentPrepare new-hire and replacement devices including provisioning, software installation, peripheral setup, and testingMaintain accurate inventory records for laptops, desktops, monitors, peripherals, and assigned user assetsSupport onboarding, offboarding, workstation refresh cycles, and endpoint lifecycle managementCoordinate with internal IT teams and third-party MSP providers for escalation handling and operational supportMaintain accurate ticket documentation, deployment records, and asset tracking logsFollow company security procedures related to device handling, access management, and operational complianceRequired ExperienceProven experience in IT Support, Service Desk, Desktop Support, Helpdesk, or related technical support rolesHands-on experience with workstation setup, hardware deployment, peripheral troubleshooting, and endpoint supportExperience supporting Windows environments and Microsoft 365 applicationsKnowledge of ticketing systems, user support workflows, and hardware lifecycle managementExperience maintaining inventory records, asset tracking, and deployment documentationStrong troubleshooting, communication, and customer support skillsAbility to work in fast-paced onsite enterprise environmentsImmediate or short-notice availability is highly preferredPreferred ExperienceExperience working within manufacturing, engineering, aerospace, defense, or similarly operational environmentsExposure to security-conscious or compliance-driven environmentsFamiliarity with Active Directory, Entra ID, endpoint management tools, and hardware asset management processesRelevant certifications such as CompTIA A+, Network+, or equivalent practical experience are highly preferred