Director of Operations (Registered Nurse RN) – Home Based Care

We are seeking a highly dynamic, experienced, and hands‑on Director of Operations (RN) to oversee agency operations while actively supporting clinical excellence and patient care in the field. This role is ideal for a confident, strategic leader who understands both the clinical and operational sides of home‑based care - and who is willing to roll up their sleeves whenever needed.This is not a desk‑only leadership role. The Director of Operations must be ready to provide patient care when needed, support their nurses in the field in real time, and ensure that all operational systems run smoothly across the agency.Why This Role MattersAs the Director of Operations, you will be the operational and clinical backbone of the organization - the person who ensures the agency runs efficiently, patients receive safe, high‑quality care, and staff feel supported, empowered, and aligned.This role is also a succession‑track leadership position. The individual who excels here will be positioned to assume full executive responsibility for the agency. As the role grows, profit-sharing and equity (ownership) opportunities may become available.You'll Thrive Here If You AreA hands‑on operator who is willing to jump into patient care or field support whenever neededA strategic thinker who can manage systems, processes, and people with clarity and accountabilityClinically strong, with the confidence to support nurses in complex care situationsA natural mentor, able to delegate, coach, guide, and elevate both clinical and administrative staffCalm under pressure, especially during after‑hours calls, staffing challenges, or urgent needsOperationally disciplined, with a passion for efficiency, quality, and continuous improvementCompassionate, with a genuine commitment to patient dignity and safetyKey ResponsibilitiesOperational LeadershipOversee daily agency operations to ensure seamless, efficient service deliveryLead cross‑departmental coordination between clinical, administrative, scheduling, and customer service teamsManage staffing models, workload distribution, and resource allocationEnsure operational readiness for audits, surveys, and accreditation processesMonitor key performance indicators (KPIs) and drive continuous improvement initiativesSupport strategic planning and growth initiativesClinical Leadership & Field SupportServe as the on‑call clinical and operational resource for field staffSupport nurses and aides in the field with troubleshooting, clinical decision‑making, and escalation managementProvide hands‑on nursing care as needed, including urgent visits, supervisory visits, and complex case supportConduct patient assessments, develop care plans, and ensure documentation compliance and accuracyCoordinate care with physicians, therapists, hospitals, and other healthcare professionalsPeople LeadershipLead and manage both clinical and administrative staff, including:Field nurses and nursing assistantsClinical administrative supportCustomer care and scheduling staffRemote administrative support teamSupervise, mentor, and evaluate team members across all departmentsOversee onboarding, training, and competency validation for new hiresFoster a culture of accountability, teamwork, and operational excellenceCompliance & Quality OversightMaintain compliance with state regulations, accreditation standards, and HIPAAReview EMR documentation for accuracy, completeness, and timelinessEnsure adherence to agency policies, clinical protocols, and quality standardsLead quality improvement initiatives and corrective action plansRequired QualificationsActive, unrestricted RN license in OhioBachelor's degree in nursing or healthcare managementMinimum 5 years of clinical experience in high‑acuity settings (ICU, ED, critical care, or similar)Minimum 3-5 years of leadership experience, including operational oversightStrong clinical assessment skills and comfort with both acute and chronic careExperience supervising or supporting field nurses (home health, hospice, or community‑based care preferred but not required)Demonstrated ability to manage operations, workflows, and cross‑functional teamsExcellent communication, organization, and problem‑solving skillsProficiency with technology and EMR systemsValid driver's license, reliable transportation, and ability to travel throughout the service areaCPR certification, TB clearance, and up‑to‑date vaccinations, including COVID, Influenza, MMR, and Hepatitis BAbility to lift up to 50 lbs and perform physical tasks related to patient careCompensation & BenefitsCompetitive salary and performance bonuses based on operational and clinical leadership experienceProfit-sharing and equity (ownership) opportunityWeekly direct depositMedical, dental, vision, and supplemental insurancePTO and bereavement leavePaid training and continuing educationEmployee wellness perks and a team‑focused cultureJoin a Team That Sets the StandardBe part of one of the most trusted names in home care. BrightStar Care is recognized as an Employer of Choice and a Joint Commission-accredited leader in quality care.