Information Technology Operations Engineer

IT Operations EngineerIncrease your chances of an interview by reading the following overview of this role before making an application.Make an Impact Where Technology Meets PeopleWe're looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you'll be the go-to expert supporting desktop technology across multiple locations—tackling everything from day-to-day support to small IT projects that make a real difference.What You'll DoOwn and manage incoming Help Desk requests (onsite & remote)Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scannersSupport Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access toolsCoordinate new hire setups and employee departuresInstall, maintain, and retire desktop hardware and softwareManage Active Directory users, assets, and inventoryTest and deploy hardware/software upgradesSupport secure access, including badge/fob activationWhat You BringBachelor's degree in IT, Computer Science, or related field3–5 years of Help Desk or Desktop Support experienceStrong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devicesProven troubleshooting skills and a customer-first mindsetComfortable supporting executives to frontline employeesOrganized, adaptable, and able to juggle multiple prioritiesNice to HaveExperience supporting multiple facilities and remote usersHardware/software xywuqvp rollout experienceMicrosoft or Help Desk certificationsExposure to networking, security, and patch management toolsWhy Join Us?Work with a collaborative, high-performing IT teamVariety in your day—support, projects, and problem-solvingLimited travel, steady growth opportunities, and meaningful impactIf you enjoy fast-paced environments, solving complex tech issues, and helping people do their best work—we'd love to hear from you.