Plumbing Department Manager

Plumbing Department ManagerAre you ready to join our award winning highly successful family? Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.Core values: family, care and growMission: we enrich lives through trust in the trades.Who we are:Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.What You'll Do:As the Plumbing Department Manager, you will be responsible for the training, development and support of plumbing technicians while overseeing and directing performance of the team.Perform the function of training, improving, supporting, course-correcting and must be readily accessible to Technicians and Installers during working hours, and limited after-hours.Provide Weekly and Daily training for techniciansTechnician Operational training (how to operate within WN structure)Review & discuss individual performance, consistent improvement and assure all technicians understand the expectationsQuality Control installation(s) and correct as needed with individual technicians and hold to high standardsOversee purchase orders to keep material cost within budgetMaintain Direct Costs as low as possible including, but not limited to Parts, Field Labor, Subcontractors, Permits, 3rd party financingConduct weekly meetings to review, increase performance and create action plans for areas that require improvementMaintain or exceed KPI's (budget and technician scorecards)Assure proper staffing and scheduling of techniciansAssist with Customer Concerns related to quality of work and help resolve through communicationRide-Along and Phone-Along training as deemed necessaryAny training needed to ensure happy technicians and happy customersTo include approval/ denial of technician time off requests and overtimeBasic Requirements (Required Skills/ Experience):Experience in customer serviceExperience with KPI and AccountabilityAbility to pass a drug screening and background checkA current driver's license with a clean driving recordAdaptability to constantly changing business needs and additional responsibilitiesPreferred Requirements:ServiceTitan experience is preferred but not requiredCompensation: Starting wage: $60,000- $75,000 plus bonusCompensation based on performance measured in metricsBenefits:Competitive Compensation – Paid WeeklyComprehensive Medical, Dental, and Vision InsurancePTO AND Sick time package401(k) PlansPaid Holidays (Office Closed)Life InsuranceLegal ShieldDisabilityPerks:Provided Uniforms and WireNut gear!Company sponsored eventsQuarterly banquetsFun off-site eventsCompany contests, and more!Job Type: Full-Time M-F with Rotating Saturdays